The Industry's Premier Event Dedicated To Consumer Personalisation
25 - 26 November 2025 | UK
Delivering personalised journeys at scale by harnessing actionable customer data, AI and digital transformation
Join us at the second annual Personalisation Summit, where consumer brand leaders explore best practices and innovations in leveraging customer data for personalised consumer journeys that build loyalty and drive business growth.
This exclusive forum, the industry's premier event dedicated to consumer personalisation, will deepen your understanding of meeting customer needs. Discover how brands adapt strategies to evolving consumer preferences using data-driven insights to optimise touchpoints and foster long-term relationships. Gain insights into maintaining consistent personalisation across channels, from online interactions to customer service engagements. Learn strategies for anticipating future consumer needs based on robust data analysis to deliver tailored experiences that resonate.
At this summit, delve into the critical role of reliable data and digital transformation in effectively understanding and engaging consumers. Learn about emerging technologies like customer data platforms (CDPs) and AI, transforming data integration for precise targeting and personalisation across diverse customer segments.
Gain practical knowledge on utilising zero, first, and second-party data for deep customer insights, and discover strategies for reliable activation to ensure personalised interactions at scale. Understand the scope and success factors of personalisation in various industries today and explore crafting hyper-personalisation strategies that deeply resonate with your audience.
Don’t miss the opportunity to develop a unified operating model enhancing customer satisfaction and loyalty through integrative customer experiences, driving business growth via personalised, exceptional customer journeys.
Meet the 2024 Speakers: Experts in Customer Experience, Personalisation Innovators, and Brand Leaders!
Aswin Peter
Product Lead - Payments Strategy & Customer Experience - Energy Platforms
British Gas
George Cairns
Head of Product Personalisation
Lloyds Register Group Services Ltd
Zack Wragg
Senior Product Owner–Digital Commerce Transformation
Merlin Entertainments
Andy Sage
Head of Partnership Propositions
E.ON Next
Aislinn Mallon
Head of CRM, Engagement
The Guardian
Abhineet Kesarwani
Regional Director of Customer Value and Experience
Lyca Mobile
Zeke Zhiqian Wu
Global CRM Program Manager
Nissan Motor Corporation
Alex Naisby
Director of Loyalty & CRM
Sainsbury's
Damien Read
Personalisation Expert
BritBox International
Aaron Smedley
Chief Digital Officer (CDO)
Le Chameau
Alejandra Maria Alonso
Global Head of AI Products
Telefonica
Stephanie Verschoor
MD Head of User Experience Design and Digital Solutions
NatWest
Steve Forde
Director of Product: Core Experience, ITVX
ITV
Michiel Dorjee
Director Digital Experience
Optimizely
Mike Ferguson
VP, EMEA
Redpoint Global
George Cairns
Head of Product Personalisation
Lloyds Banking Group
Paul Wright
Head of International, Uber Advertising
Uber
Aaron Mitchell
VP, Membership & Personalisation, M&C Marketing
the LEGO Group
Eszter Morvay
Head of Customer Data Platform
Aviva
Sunando Das
Global Head of Predictive Analytics
Unilever
Ben Hammond
CRM Director
BBC Studios
Gianfranco Cuzziol
Former Business Lead (Head of Customer)
Dr Martens
Eli Abramovitch
Head of Engineering, Personalization & Core Experience
Deliveroo
Jad Freiha
Head of Analytics and Insights
Sweaty Betty
Anji Udeshi
Director, Fan Growth
World Rugby
Zack Wragg
Senior Product Owner – Digital Commerce Transformation
Merlin Entertainments
Ben Francis
Head of Customer Engagement
LTA
Varun Vashist
Head of Marketing Technology Portfolio & Transformation
Sky
Indul Hassan
Head of Engineering, Digital as a Channel
BT
Noa Mokhnachi
Head of CRM UK/IE, Europe & ME
L’Occitane Group
Emily Latham
Head of Marketing Technology
Carwow
Laricea Roman-Halliday
Former Head of Marketing - Dorothy Perkins, Burton and Wallis brands
Boohoo Group
Dave Robinson
Customer Strategy & Analytics Director
Virgin Red
Elton Ollerhead
Director - ASOS Media Group
ASOS.com
Simon Dawson
Director of Data Services and Insight Division
Rightmove
Neil Thornton
Senior Digital Personalisation Manager
Harrods
Yufei Ai
Data Science Manager, Personalisation
Asda
Will Pearl
Head of Loyalty & CRM
B&Q
Jivesh Juneja
Customer Journey Director
Nissan Motor Corporation
Andy Sage
Head of Partnership Propositions
E.ON Next
Anthony Cockburn
Product Director – Consumer Experience (Digital & Tech),
Haleon
Kelly Atkins
Head of Digital Marketing
BT Business
Ket Patel
Personalisation & Probabilistic Decisioning Consultant
Algonos
Katy Baker
Product Owner, Personalisation
Victoria's Secret
Alex Chelmis
Director of TV Control
Warner Bros. Discovery
Damien Read
Personalisation Consultant
BritBox International
Tiffany Qiao
Senior Data Engineer – AI & Innovation
Pandora
Samantha Visick
CRM Consultant
Independent
Jeremy Walder-Willows
Senior AI Strategist & Art Director
Maison Meta
Ian Gibbs
Director of Insight
Data & Marketing Association
Sevil Smith
Customer Data Lead
Stena Line
Luke O'Connell
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Independent
Jordan Kennard
Performance Media Lead
Independent
Craig Ridgway
Director
Dynamic Yield by Mastercard
Aislinn Mallon
Head of CRM, Engagement
The Guardian
Why #PersonalisationSummit? Thoughts From Our Speakers
Key Discussion Points at the Personalisation Summit
Understanding Customer Needs and Shaping Personalisation Strategies:
Effective identification and addressing of customer needs through personalised strategies enhancing engagement and satisfaction
Continuous Improvement of Customer Journeys:
Methods for refining customer journeys based on evolving preferences, ensuring relevance and value throughout the interaction lifecycle.
Leveraging Data for Personalisation and Long-Term Relationships:
Examine how data optimises touchpoints and fosters enduring customer relationships crucial for sustained business growth.
Ensuring Omni-channel Consistency:
Importance of seamless and consistent personalisation across all touchpoints, from digital platforms to customer service interactions.
Scaling Personalisation Strategies:
Challenges and success factors in implementing and scaling strategies across diverse consumer-facing brands, goods, and services.
Integrating Technology for Personalisation Excellence:
Exploration of technologies like CDPs and AI for precise targeting and real-time updates, enhancing overall customer experience and business outcomes.
Strengthen Your Brand Presence in a Competitive Market
Various sponsorship opportunities are available across the Personalisation Summit, allowing you to elevate your reputation and demonstrate your capabilities.
Connect with the industry's most influential decision-makers, with a range of commercial packages available.
GET IN TOUCH TODAY
The Personalisation Summit aims to provide a dedicated platform where industry professionals can deeply engage with the latest trends, strategies, and technologies shaping the future of personalisation.
To find out how to take part our for any questions, please get in touch with us below!
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