David Turner

Nationwide Building Society is modernising its CI/CD platform to operate seamlessly across AWS, Azure and key SaaS services, enabling more consistent delivery and creating a clearer, more connected engineering ecosystem. David Turner shares how the platform team is centralising Kubernetes based workflows, strengthening security, improving connectivity across hybrid environments to deliver change faster and more reliably. The initiative demonstrates how aligning tooling, platforms and cloud strategy is helping Nationwide move toward a more unified, scalable and secure multi cloud future.

When usability breaks down, developers create shadow tooling, ignore guardrails and build their own paths which is leaving organisations with fragmented systems and more risk. This discussion unpacks why developers avoid the "official way," what usability failures look like in the real world, and how leaders rebuild trust through clarity, speed and better design.