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As engineering organisations mature, traditional Platform as a Service and ticket driven support models often become a scaling bottleneck rather than an enabler. This panel brings together platform leaders who've successfully transitioned from reactive tool providers to product led experience orchestrators, focusing on seamless internal developer journeys while supporting increasingly complex architectures.
Nationwide Building Society is modernising its CI/CD platform to operate seamlessly across AWS, Azure and key SaaS services, enabling more consistent delivery and creating a clearer, more connected engineering ecosystem. David Turner shares how the platform team is centralising Kubernetes based workflows, strengthening security, improving connectivity across hybrid environments to deliver change faster and more reliably. The initiative demonstrates how aligning tooling, platforms and cloud strategy is helping Nationwide move toward a more unified, scalable and secure multi cloud future.
As organisations scale, operational workflows often become fragmented, overly complex and burdened with tools that interrupt developer flow. This panel brings together engineering, DevOps and CloudOps leaders to discuss how usability principles can transform pipelines, environments and on call processes into streamlined, intuitive experiences, providing candid insights into eliminating operational friction and designing workflows that support both speed and stability.
Years ago Evri's engineering landscape hit a tipping point with tech debt, fragmented pipelines and uneven quality and so a dedicated Developer Experience function was formed to standardise workflows, centralise critical tooling and cut cognitive load across 40 squads and 400 developers. Louis Jones is at the forefront of this transformation, to convert scattered practices into consistent delivery habits that actually feel better for developers and the business.
When usability breaks down, developers create shadow tooling, ignore guardrails and build their own paths which is leaving organisations with fragmented systems and more risk. This discussion unpacks why developers avoid the "official way," what usability failures look like in the real world, and how leaders rebuild trust through clarity, speed and better design.