Italo Vietro

Head of Engineering Parloa

Italo Vietro is a seasoned engineering leader with a proven track record in scaling platforms and driving engineering excellence. As Head of Engineering at Parloa, he architects the core services powering Europe’s leading agentic-AI platform for customer service—handling millions of conversations with speed, safety, and real empathy. His route runs through former VP of Platform at Babbel, where he modernized a global learning engine for millions, and through scale-up chapters at Urban Sports Club, HelloFresh and N26 that stretched small squads into high-trust, large-scale organizations north of one hundred engineers. Guiding every release: exacting technical excellence, an open-door culture that lets every voice raise the bar, and an unwavering eye on the end customer’s next smile.

CONFERENCE DAY ONE

4:00 PM PRESENTATION: Scaling Platform Engineering While Maintaining Reliability

Platform engineering teams are increasingly responsible for enabling rapid scale while maintaining system uptime and performance. Platforms are fragile from both internal, and increasingly external, threats. How can enterprises successfully scale platform engineering reliability and securely.

Examine scaling strategies that maintain platform reliability during high growth.
Learn how teams are re-architecting and modularising services to support scale.
Identify operational risks and technical debt that emerge with platform growth.
Discover how leading enterprises are aligning reliability goals with business expansion.

Check out the incredible speaker line-up to see who will be joining Italo.

Download The Latest Agenda

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