Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Field Service Management in the Age of Coronavirus - online event

ONLINE CONFERENCE PROGRAM 17 JUNE 2020


8:50 AM Conference Opening Remarks from the Conference Chairperson

9:00AM Sponsor Session

9:30AM Power Demo

09:45 AM Speed of Response in the Wake of a Pandemic: Exploring the Technology, Skills and Change Management Strategies Required in Emergency Services for the On-Field Workforce
Speaker: Marcus Swansborough, Field Services Manager IT Operations and Communications, NSW Fire and Rescue

10:15 AM Break

10:45 AM Sponsor Session

11.15 AM Reducing Your On-Field Workforce in Times of Panic: Working with your Contact Centre to Drive On-Field Efficiencies
Speaker: Christiane Joussement, Head of Customer Excellence, Fuji Xerox

11:45 AM Applying Greater Control and Visibility to your Field Service Delivery Model to Improve Productivity
Speaker: Branko Kondic, National Manager Digital Services, Schindler Ahead

12:15 PM Conference Closing Remarks from the Conference Chairperson

12:20 PM End of Online Conference

1:00 PM Invite-Only Premium Networking: Interactive Discussion Groups

 Rotation One: Virtual Support: Leveraging the best tools for remote connectivity and improved customer assistance
 Rotation Two: Delivering assets and operational efficiencies through predicative maintenance
 Rotations Three: Mobile Device Management: Having a mobile workforce that can complete all tasks through on-site devices


REGISTER FREE PASS HERE


5 Reasons to Attend

  1. Industry thought leaders focused on providing you with favourable insights on how the COVID-19 outbreak shifted their entire operating structure
  2. Learn to optimise your field operations at scale through the use of AI, automation and remote technologies
  3. Use new assessment tools and communication planning to maintain an effective operating environment in times of crisis
  4. Invest in remote field technologies to ensure your technicians can repair maintenance issues offsite
  5. Establish effective customer communication and dispatch protocols from remote working environments

Don't miss out, and reserve your virtual seat today!