Localz provides
solutions that transform the last mile of service delivery in field service,utility, logistics, and retail businesses. Solutions
that engage with the on-demand Individual Economy ‘Iconomy’ we live in,
defined by the growth in consumer expectations of getting what they want, Where
they want, When they want it. Whether receiving a service, a delivery or
collecting a parcel, consumers and businesses now demand real-time transparency,
simplicity, and control of their last mile experience.
Localz automates
customer notifications that combine real-time location tracking maps
with accurate ETAs and two-way communications. This provides customers
with complete service transparency, improving first-time access rates for
repairs operatives and service providers and supports channel-shift by
reducing inbound query calls.
● Inbound query calls are significantly reduced [typically by 30%] because
Localz takes
away one of the primary reasons for customers to call – ‘ where’s my
technician?’
● First-time access is improved [20% - 40%] because customers know precisely
when to be ready and can also communicate directly with operatives – “
Doorbell broken, please knock ”, or “ I’m slow on my feet so please
waitafter knocking”
● Localz clients always see an improvement in customer satisfaction ratings
– customers love the transparency and convenience that we help you
provide.
In the UK our client DPD has been able to delight their customers with this
experience and British Gas has featured our technology in their TV ads .
Other clients include Clarion,Housing, Autoglass, Anglian Water, Ovo Energy,
Rentokil Initial, Woolworths AU, and Dan Murphy’s. Localz has collaborative
partnerships with Castleton Technology, Civica, Cognito,IQ, PocketMobile, and
Zebra Technologies.