FIELD SERVICE
MANAGEMENT SUMMIT 2027
Where Service goes next
There is more to service than the field. Retain the team, deploy the technology, own the revenue line.
Australia's Premier Event for Field Service, Operations and Management Leaders
August 25 - 26, 2027 | Sydney
Mission Statement
The Field Service Management Summit 2027 is the only event in Australia built specifically to bring the team, the technology and the revenue line in field operations into one room. Join decision makers from the country's leading enterprises to shape where field service goes next.
The field was always the start. Never the whole story. The field isn't supporting the enterprise anymore. It's driving it.
The Field Service Management Summit 2027 delivers it. Workforce models that actually keep people. Technology that actually gets used. A revenue case that actually holds. Two days. One room. Where service goes next.
The 6 Conversations Defining Field Service in 2027
Where Service Goes Next: Why the Field Isn't the Whole Story Anymore
How leading enterprises are restructuring resourcing, budget and reporting lines to reflect what field service actually delivers, rather than where it sits on an org chart built a decade ago.
Deploy the Technology: The AI Actually Worth Bringing Into the Field
A real look at the AI dispatch, predictive maintenance and connected asset platforms worth evaluating right now, what they do differently, and where to start.
Own the Revenue Line: Field Service That Delivers Growth, Not Just Cost Savings
The retention, uptime and lifetime value data enterprises are using to reposition field service as a revenue driver, not just an expense to manage.
Prove the Return: What Actually Moves Uptime, Cost to Serve and First Time Fix
The operational changes genuinely moving the numbers that matter day to day, uptime, cost to serve, first time fix, not theory, what's actually working on the ground.
Retain the Team: Building a Workforce for a New Era of Field Work
How enterprises are redesigning training, career pathways and day to day tooling as the technician role itself changes shape, and what's actually moving retention numbers
The Field, Live: Why Real Time Visibility Is Becoming Non-Negotiable
The tracking and connectivity tech closing the gap between what's happening in the field and what head office actually knows about it.
Who Attends Field Service Management Summit
Job titles include:
- Chief Operating Officer
- General Manager, Field Service / Field Operations
- Head of Field Operations / National Service Manager
- Director of Asset Management
- GM / Head of Workforce
- Head of Customer Experience / Service Delivery
- Head of Data & Digital Transformation, Field Operations
- CIO / Head of IT for Operations
- Head of Fleet / Sustainability
The Field Service Management Summit 2026 Speakers Included
Eric Cheng
Enterprise Architect
Komatsu Australia Pty Limited
Philip Parbury
Director of Operations,
Tomra
Jared Morkel
PAS National Contract Manager
Downer
Peter Georgiadis
EGM - Delivery
Jetcharge
Anthony Cook
Asset Management Strategist
Enerven
Michael Twyman
Service Delivery Manager of Field Services AU, NZ
Bunnings Group
Ben Clark
Works and Engineering Director
The Barossa Council
Mathew Nolan
Systems and Improvement Manager
SA Power Networks
Mohamad Bostaki
National Fleet and Transport manager,
Fleetwood
Catherine Macdonald
Field Experience Product Lead
Telstra.
Sergio Perez
Senior Field Leader Electrical Plant and Testing
CitiPower and Powercor
Matt Grant
Field Delivery Manager - Newcastle
Ausgrid
Annie Smith
General Manager, Operations & Delivery
Ventia
Mohomad Bostaki
National Fleet and Transport Manager
Fleetwood
Anthemis Deschamps
Marketing Leader, Global Services
Schneider Electric
Rolan Moodley
Lead Solutions Architect - Field Service Management / Asset Management
Jemena
Toby Horstead
Technical Fellow, Technical Executive
WSP
Cameron Esman
Head of Asset Management
Ventia
Alex Lassauniere
Enterprise Architect
CEA
Christian Clowes
FMS & NPI Planning Manager
Sodexo (Aust)
Justin Barlow
Vice President - Sales APAC
Simpro
Nixon Lee
Enterprise Sales Director - AU
Eroad
Soumya Puri
Senior Product Manager,
EROAD
Belinda Bright
ead of Engineering & Technical Support
Sydney Water
Sally Davis
IT Strategy, Engagement and Program Delivery
Endeavour Energy
Jamie Messer
Manager, Special Projects
Endeavour Energy
Keiren Tolley
Field Delivery Manager
TransGrid
Irene Mackay
Field Services - Business Development Specialist
Telstra
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Clement Mau
Strategic Asset Manager
Ventia
Your Unmatched Experience at Field Service Management Summit 2027
The Big Conversations
The sharpest voices in Australian field service, unpacking the workforce, technology and revenue decisions shaping the year ahead, live, unscripted and worth every minute.
Field Service Leaders Boardroom
An exclusive, closed-door forum where Australia's most senior field service and asset leaders speak freely, off the record, on retaining the team, deploying the technology and owning the revenue line.
Technology Demonstration Drive
Real technology, live in action, fast paced, hands-on and built for direct comparison, not polished pitches.
VIP Concierge: 1-2-1 Scheduled Meetings
Hand picked, guaranteed introductions to the people and solutions built for exactly what you need, no chasing, no wasted conversations.
FSM Excellence Awards
Celebrating the enterprises and leaders setting the standard for field service in Australia.
Interactive Discussion Groups
No slides, no pitches, just Australia's sharpest field service minds working through the challenges that actually matter, together.
Connection That Counts
The conversations that happen between sessions, where peers benchmark, compare notes and walk away with the plan they came for.
Practitioners Only, By Design
General attendance is reserved for genuine field service and asset management practitioners, keeping the room free of pure vendor traffic and the conversation honest.
Australia's leading organisations attended Field Service Management Summit 2026
Unforgettable Moments at #FSMAU
