FIELD SERVICE
MANAGEMENT SUMMIT 

Where Field Service & Asset Leaders Shape What’s Next: Performance, Resilience, Transformation

FSM Australia is the place for the industry to connect, innovate, advance, and revolutionise.

Field service is evolving faster than ever. As we move closer to 2030, organisations are under pressure to deliver greater performance, resilience, and transformation in the face of rising customer expectations, workforce shortages, and rapid technological change.

FSM 2025 brought together over 200 cross-industry service, support, and customer success executives at Royal Randwick Racecourse in Sydney. Across two days, the community tackled the future of service delivery, workforce transformation, sustainability, and the role of technology in driving efficiency and customer value. The energy, insights, and connections set the bar higher than ever.

Now, the journey continues. FSM 2026 will once again unite field service and asset leaders to shape what’s next. In a market defined by disruption, skills shortages, and rising customer demands, this is the one place to uncover the strategies, technologies, and partnerships that will define the future of operations. Over two days, the Summit will explore how to build resilient workforces, harness AI and automation at scale, deliver customer-first service models, transition to sustainable operations, and ensure every investment delivers measurable ROI.