FIELD SERVICE
MANAGEMENT SUMMIT
Where Field Service & Asset Leaders Shape What’s Next: Performance, Resilience, Transformation
August 26 - 27, 2026 | Royal Randwick Racecourse, Sydney, Australia
FSM Australia is the place for the industry to connect, innovate, advance, and revolutionise.
Field service is evolving faster than ever. As we move closer to 2030, organisations are under pressure to deliver greater performance, resilience, and transformation in the face of rising customer expectations, workforce shortages, and rapid technological change.
FSM 2025 brought together over 200 cross-industry service, support, and customer success executives at Royal Randwick Racecourse in Sydney. Across two days, the community tackled the future of service delivery, workforce transformation, sustainability, and the role of technology in driving efficiency and customer value. The energy, insights, and connections set the bar higher than ever.
Now, the journey continues. FSM 2026 will once again unite field service and asset leaders to shape what’s next. In a market defined by disruption, skills shortages, and rising customer demands, this is the one place to uncover the strategies, technologies, and partnerships that will define the future of operations. Over two days, the Summit will explore how to build resilient workforces, harness AI and automation at scale, deliver customer-first service models, transition to sustainable operations, and ensure every investment delivers measurable ROI.
Welcoming 2026 FSM Speakers:
Philip Parbury
Director of Operations,
Tomra
Steve Arndt
General Manager FM - Australia
Sodexo
Jared Morkel
PAS National Contract Manager
Downer
Paul Plowman
General Manager Asset Lifecycle
Sydney Water
Peter Georgiadis
EGM - Delivery
Jetcharge
Anthony Cook
Asset Management Strategist
Enerven
Michael Twyman
Service Delivery Manager of Field Services AU, NZ
Bunnings Group
Eric Cheng
Enterprise Architect
Komatsu Australia Pty Limited
Ben Clark
Works and Engineering Director
The Barossa Council
Catherine Macdonald
Field Experience Product Lead
Telstra.
Mohamad Bostaki
National Fleet and Transport manager,
Fleetwood
Mathew Nolan
Systems and Improvement Manager
SA Power Networks
Sergio Perez
Senior Field Leader Electrical Plant and Testing
CitiPower and Powercor
Matt Grant
Field Delivery Manager - Newcastle
Ausgrid
Karun Naidoo
Service Global Process Owner (GPO)
Weir Minerals
Sam Hewson
Head of National Field, Leisure and Distributors,
Suntory Oceania
Annie Smith
General Manager: Wireless
Ventia
Mohomad Bostaki
National Fleet and Transport Manager
Fleetwood
Kylie Lanham
Head of Growth & Field Services
Telstra
Samuel Pickering
General Manager Operations and Maintenance
TransGrid
Anthemis Deschamps
Offer Manager, Electrical Distribution Global Services
Schneider Electric
Rolan Moodley
Lead Solutions Architect - Field Service Management / Asset Management
Jemena
WHAT’S ON THE TABLE IN 2026
FROM STRATEGY TO EXECUTION
Ambition is cheap. Delivery is the discipline. Sessions focus sharply on the operational realities of transformation where change breaks down and what allows it to stick in complex, dispersed environments.
REAL-TIME FIELD INTELLIGENCE
More data is flowing from the field than ever before. The challenge is speed and accuracy of action. Panels explore how leaders are improving visibility and putting decision-making power at the point of service.
AI, AUTOMATION & INTELLIGENT SCHEDULING
From predictive maintenance to automated dispatch, we examine where AI is delivering genuine operational wins — and where the hype still outpaces the reality.
ASSET PERFORMANCE AS A VALUE DRIVER
Asset management is shedding its cost-centre identity. Leaders share how reliability, risk management and longlife infrastructure planning are being repositioned as strategic contributors to performance.
FSM Excellence Awards
The inaugural FSM Excellence Awards will spotlight Australia’s top field service teams, leaders and innovations, celebrating excellence in service delivery, workforce innovation, customer experience and transformation.
Enter now to gain national recognition, benchmark your success against the industry’s best, and put your organisation on the stage at Australia’s leading field service event.
Organisations Represented at Field Service Management Summit 2025!
Sponsorship Opportunities: Become a Partner in Change
In 2026, FSM will bring you unforgettable experiences including:
Unparalleled Speaker Line Up
Interactive Discussion Groups
FSM Technology Demonstration Drive
FSM 2026 Awards Party
An exhibition hall like no other
Co-located Asset Management & Performance Conference
BE PART OF OUR FSM COMMUNITY
2026 Industry Partners Include:
LEAD SPONSOR
EVENT PARTNERS
EVENT PARTNERS
EVENT PARTNERS
EVENT PARTNERS
LEAD SPONSOR
Salesforce helps organisations of any size reimagine their business with AI. Discover agent-first field service with Salesforce. Let humans do what they do best. Digital labour will handle the rest. Bring AI agents into every corner of your operations, augment every employee to get w...
EVENT PARTNERS
Arcturious: Delivering Excellence Across the Entire Service and Asset Lifecycle Arcturious is an award-winning Salesforce and Sitetracker consulting partner, recognised for our innovative solutions in Field Service and Asset Management. We have been honoured with the 2022 Global Salesfo...
EVENT PARTNERS
Simpro is field service management software servicing APAC’s largest facilities management and real estate enterprises. It offers an end-to-end platform for managing operations efficiently and profitably, with digital tools that streamline every aspect of field service operations. Founded in 2002 and...
EVENT PARTNERS
Fieldmagic is a powerful, cloud-based platform designed for the evolving needs of field service and asset management teams. As a scalable, multi-tenant platform, Fieldmagic helps organisations streamline operations, boost productivity, and maintain compliance—enabling smarter work, faster delivery, an...
EVENT PARTNERS
Droppoint has been improving technician productivity and increasing customer satisfaction for 20 years. By design, we make sure your field service technicians and engineers get the right parts, at the right place at the right time, before the start of the work day. And we make it easy! Using o...
