Join the Contact Centre Transformation Conference as we discuss new ways to improve our channel management strategies and prioritise customer service in a constantly evolving environment

Big Ideas Keynote Session Digital Contact Centres: Keeping Pace with Change to Gear your Contact Centre for the Next Wave of Digital Experiences
C-Suite Insight Agent Empowerment and Culture Setting: Upskilling your Teams to Operate in a Shifting Digital Environment
Meet Your Network! Break the ice and exchange LinkedIn profiles as you interact with leaders across the conference hall in our speed networking session!
Lightning Talks It is No Longer about Traditional Performance: Reassessing Key Metrics within the Contact Centre to Streamline Service and Operations
Inspiration Keynote Scaling Self-Service & Channel Management: Capitalising on a World of Connection through the Power of Technology to Reduce Wait Times
Welcome to White Space! White Space is an opportunity for all members of your organisation to come together and debrief their learnings over the day. Led by one industry leader per group, come together and discuss what you learnt and what you can do differently to shape your organisation.
Industry Panel Where to Go From Here: How to Continue to Unleash the Hidden Potential of Contact Centres
TOMORROW'S WORLD Join us for tomorrow’s world as we discuss what the future of the customer will hold! Will we deep dive too far the automation track until there’s no going back? Will we be able to review customer values and predict patterns before they ever happen? Join the conversation and find out