MAY 7-8, 2024 | MCEC, Melbourne

With rapidly evolving technology and higher customer expectations, near-instantaneous customer service, tailored experiences and seamless customer interactions between multiple touchpoints will be essential to retail even your most loyal customers.

That’s why it’s crucial for your organisation to leverage the latest advancements in AI, insights gained from a robust customer data strategy and seamless customer service to anticipate and exceed customer needs and preferences.

Join 2500+ of your peers and colleagues from across the entire customer experience ecosystem at The Customer Show to hear practical case studies from leaders in customer experience and gain invaluable insights, strategies, and be at the cutting edge of the latest advancements in customer experience.

THE WORLD OF CX IS CHANGING, BUT IT’S GETTING BETTER...

Every year it seems customer behaviours shift; and with this shift comes a reform in internal business structures.

For some organisations this can mean the Customer Experience (CX) department is primarily focused on driving better digital products, while for others it can mean faster and more personalised customer service.

On May 3-4 2023, The Customer Show will unpack every area of this, bringing the entire business community together to drive a new era of customer experiences. Whether you’re on a mission to embed CX into your organisation, improve the user experience, refine customer strategies, or empower your employees to preach your brand vision, there will be something for everyone as we spearhead the future of CX together.

THE BEST PART? THIS SHOW IS JAM-PACKED!

• 100+ sessions from leading experts and brands across the world
• 2 exclusive conference stages on Next Gen CX and Contact Centre Transformation
• 6 free to attend exhibition stages on Digital Experience, Digital Marketing, Customer Engagement & Loyalty, Customer Insights, Employee Experience and AI in CX
• An interactive, immersive exhibition hall introducing you to the most exciting tech and solution partners out there
• Over $20,00 worth of prizes up for grabs. Because who says you can’t learn and have fun at the same time, right?

So dust off those business cards, dig out your favourite sneakers (be comfortable, it’ll be a busy two days) because the industry is coming back in full force for the biggest CX show of the year!

Want to drive customer empathy and lifetime loyalty? With our Contact Centre Transformation program you'll go beyond just the tech as you learn how to turn your contact centre into the eyes and ears of your business!