The Customer Show Exec Forum the leading event for CX leaders! Don't miss out on what we have in store for Australia's most forward-thinking minds across CX, digital and growth.

Download the Agenda today to find out more about what you can expect this August 4-6 at The Atrium, Flemington Raceway, Melbourne

Lululemon, Pizza Hut, Kmart and $6.7 million in spam fines. Yet most brands are still getting it wrong.

Learn from Lovisa's Matthew Stuckings on the consent traps catching out household-name brands, why the transactional versus marketing distinction is the most dangerous grey area in Australian CRM, and what his workshop at The Customer Show will give you to action the following Monday.

MAY 7-8, 2024 | MCEC, Melbourne

With rapidly evolving technology and higher customer expectations, near-instantaneous customer service, tailored experiences and seamless customer interactions between multiple touchpoints will be essential to retail even your most loyal customers.

That’s why it’s crucial for your organisation to leverage the latest advancements in AI, insights gained from a robust customer data strategy and seamless customer service to anticipate and exceed customer needs and preferences.

Join 2500+ of your peers and colleagues from across the entire customer experience ecosystem at The Customer Show to hear practical case studies from leaders in customer experience and gain invaluable insights, strategies, and be at the cutting edge of the latest advancements in customer experience.

The Next Gen CX Conference is back - bigger & better than ever!

With the next wave of CX expectations, capabilities and tech fast approaching, it's time to further your current strategies and prepare for new ones. This conference brochure will provide an overview of our main stage program featured at The Customer Show. Tailored for CX leaders, this is your ticket to two days of networking, benchmarking and brainstorming with your peers.

Download the brochure today to see how you'll be immersed in compelling case studies, groundbreaking concepts, strategic dialogues, and valuable connections with leading local and global experts!

Date: May 7-8 2024

Location: Melbourne Convention & Exhibition Centre, Melbourne

Key topics & themes:

• Building Customer Trust: The Cornerstone of Lasting Customer Relationships
• Personalisation at Scale: The next step towards predictive journey mapping and hyper-relevant experiences
• Embracing New AI-led CX Frontiers: Opportunity, Risks & Frameworks
• Beyond the Numbers: New Ways of Measuring the Value of CX Strategies

THE WORLD OF CX IS CHANGING, BUT IT’S GETTING BETTER...

Every year it seems customer behaviours shift; and with this shift comes a reform in internal business structures.

For some organisations this can mean the Customer Experience (CX) department is primarily focused on driving better digital products, while for others it can mean faster and more personalised customer service.

On May 3-4 2023, The Customer Show will unpack every area of this, bringing the entire business community together to drive a new era of customer experiences. Whether you’re on a mission to embed CX into your organisation, improve the user experience, refine customer strategies, or empower your employees to preach your brand vision, there will be something for everyone as we spearhead the future of CX together.

THE BEST PART? THIS SHOW IS JAM-PACKED!

• 100+ sessions from leading experts and brands across the world
• 2 exclusive conference stages on Next Gen CX and Contact Centre Transformation
• 6 free to attend exhibition stages on Digital Experience, Digital Marketing, Customer Engagement & Loyalty, Customer Insights, Employee Experience and AI in CX
• An interactive, immersive exhibition hall introducing you to the most exciting tech and solution partners out there
• Over $20,00 worth of prizes up for grabs. Because who says you can’t learn and have fun at the same time, right?

So dust off those business cards, dig out your favourite sneakers (be comfortable, it’ll be a busy two days) because the industry is coming back in full force for the biggest CX show of the year!

Want to drive customer empathy and lifetime loyalty? With our Contact Centre Transformation program you'll go beyond just the tech as you learn how to turn your contact centre into the eyes and ears of your business!