Human Centric Service in a Digital and COVID-19 era
In today’s digitally driven world, developing a human centric service that combines new waves of technology and brand experience has never been more important. With companies today actively pursuing a human-centric approach to their Customer Experience programs, personalization and engagement strategies will be critical for building trust and meaningful interactions with customers. With 86% of customers saying a positive emotional connection drives loyalty, it is through the implementation of intelligent technologies companies can really maintain such human centric experiences.
Human Centric Services in a Digital and COVID-19 era report will delve into the different ways key leaders in customer experience have utilized technologies to create more human centric brand experience, driving loyalty and long-term engagement.
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From digital machines and robots, to the implementation of intelligent technologies for field service teams, download the report today to learn why customer and human experiences have never been so important!
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Design thinking is the new buzzword for organisations trying to gain competitive advantage. This ebook explores how design can be an integral part of the way you operate to gain competitive advantage, improve your customer experience strategy as well as your end product.
In an era when methodologies and culture need to change to meet a shifting consumer dynamic, design thinking is coming out on top as an approach that works. This ebook looks at how design thinking can improve your customer experience strategy as well as your end product. Download the e-book to find out how design can be an integral part of the way you operate.