When: Wednesday, 24th November 2021

Duration: 10:00am - 11:00 am AEDT

Register: Reserve your complimentary pass below.  

The time it takes to find information can significantly impact a Field Service Engineers (FSEs) day-to-day job. This issue is becoming increasingly prominent as products become more sophisticated and technology requirements continue to escalate, leading to inefficient and costly service operational costs, while lowering workforce utilization (jobs completed per day, first-time fix rates, time-to-repair, and other leading metrics).

This webinar will look at the strategic approaches best-in-class organizations are taking to enable an information and knowledge infrastructure through visual support technology platforms.

During the discussion we will review how visual support technology enables:

• Process efficiency

• Knowledge capture and transfer

• Workforce utilization

• Self-service and customer empowerment

• Human experience - eliminating robotic process automation which further impersonalizes the customer experience