Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Branko Kondic

National Sales Manager Schindler Ahead

Main Conference Day One : Wednesday, 11 August 2021

Wednesday, August 11th, 2021

3:10 PM Having a Clear and Defined Strategy in Your Movement Towards Stronger Customer and People Experiences

Learn the role automation can play by using chatbots and remote advisers to solve simple customer queries. 

By leveraging self-service platforms in both the call centre and field service function, this will empower technicians to handle the more complex customer queries, in turn reducing call volumes and business costs. 

  • Automating transactional field service enquiries to reduce cost and improve seamless customer services
  • Ensuing all data and documents can be accessed through a single dashboard
  • Enabling technicians to assess problems efficiently and make accurate fault diagnoses

Check out the incredible speaker line-up to see who will be joining Branko.

Download The Latest Agenda