Conference Day Two: Wednesday, 17 April 2019
Wednesday, April 17th, 2019
11:00 AM Maximise Field Worker Productivity and Customer Satisfaction Through Job Schedule Optimisation
Velrada implemented the Microsoft Dynamics 365 Field Service Platform across the business. This was transformational in optimisation worker job allocations, and driving higher levels of customer satisfaction for the business. Allowing the business to be responsive and efficient in the service to their customers.
- Reduction in unnecessary visits
- Reduction in travel/non-productive time across jobs
- Increase on time appointment compliance
- Increase customer service and visibility