As the recovery continues field service has moved to a new normal. At the same time 70% of customers still prefer on-site service. Work practices adopted to handle new needs from customers and employees for increased transparency and accountability require our systems to evolve.

Our teams need to skill up for new work practices like remote servicing and operating within more precise service windows to provide safe service and fix the first time. It has never been more important to have our information in one place, readily available and optimised using the best available AI.

Hear from Salesforce and BSA on how they have adjusted to this new normal and are preparing for their next phase of growth