Conference Day One: Tuesday, 16 April 2019
Tuesday, April 16th, 2019
2:00 PM Perfecting the Blend of Technology and In-Person Interactions to deliver superior CX to your Customers
In a hyper connected, multi-device world, every aspect of the customer service experience has changed.
We’ve become accustomed to instant communication and immediate connection that technology gives us. Customers, retail and business alike, expect:
- An “Uber-like” customer experience – being able to track a service as it progresses through its journey
- Control and empowerment—and some are even willing to pay more for it
- Consistent and proactive communication - whether it’s in person or through technology
In this session, you will learn how integrated customer communications, journey orchestration across the entire service order life cycle, dynamic optimization leveraging real-time events, scheduling, routing, traffic and other new digital innovative technologies can empower your field service workforce to deliver a superior customer experience that then becomes synonymous with your brand in the marketplace.