01 - 03 April, 2020 | Sydney
Ishqi Shuaib, Senior Solutions Consultant at CSG International
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Ishqi Shuaib


Senior Solutions Consultant
CSG International

Conference Day One: Tuesday, 16 April 2019

Tuesday, April 16th, 2019


2:00 PM Perfecting the Blend of Technology and In-Person Interactions to deliver superior CX to your Customers

In a hyper connected, multi-device world, every aspect of the customer service experience has changed.
We’ve become accustomed to instant communication and immediate connection that technology gives us. Customers, retail and business alike, expect:

  • An “Uber-like” customer experience – being able to track a service as it progresses through its journey
  • Control and empowerment—and some are even willing to pay more for it
  • Consistent and proactive communication - whether it’s in person or through technology

In this session, you will learn how integrated customer communications, journey orchestration across the entire service order life cycle, dynamic optimization leveraging real-time events, scheduling, routing, traffic and other new digital innovative technologies can empower your field service workforce to deliver a superior customer experience that then becomes synonymous with your brand in the marketplace.

Check out the incredible speaker line-up to see who will be joining Ishqi.

Download The Latest Agenda