Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Matthew Thornton

Business Operations Manager Telstra

Main Conference Day Two : Thursday, 12 August 2021

Thursday, August 12th, 2021

9:00 AM Bringing Big data to Drive Field Service Efficiencies and Digital Transformation to Improve Internal Processes

Day 2 of FSM 2021 will open with a keynote presentation delving into the most critical function of the field service management chain: your people and your process.

By using big data to improve processes and upskill field service teams to complete tasks with an efficient, customer-oriented mindset, organisations will be able to improve service efficiency and optimise the customer experience.

Learn how Telstra are using digital solutions to do this, and how by investing in new digital programs they were able to upskill their people and improve KPIs.

  • Breaking down the barriers between technologies and cross functional teams to work smarter together
  • Upskilling leaders in new training initiatives so field service departments are set up for success, especially in remote-working environments
  • Improving internal communication and technologies so team members can communicate closely with existing departments


Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda