Wendy McLaren

National Field Operations Manager Lindt & Sprungli

Conference Day Two: Friday 16 October 2020

Wednesday, April 15th, 2020

9:00 AM How our Customers Became Our Partners During COVID: Focusing on the Customer and Employee Experience in the Wake of Disruption

Learn from Wendy McLaren, Head of Field Operations, as she discusses how her team have been focusing on improving both the customer and employee experience during COVID-19. With an increase in customer lineups and panicked demands on their field teams, learn the importance of customer service on the field – and how in turn we can deliver unique customer experience, even in times of mass disruption.

• Being available for customers at all times by supporting them and improving levels of service

• Keeping your field workers safe and supporting during times of disruption

• Determining the key ways to improve employee experience for better on-site performance

Check out the incredible speaker line-up to see who will be joining Wendy.

Download The Latest Agenda