Learn from Wendy McLaren, Head of Field Operations, as she discusses how her team have been focusing on improving both the customer and employee experience during COVID-19. With an increase in customer lineups and panicked demands on their field teams, learn the importance of customer service on the field – and how in turn we can deliver unique customer experience, even in times of mass disruption.
• Being available for customers at all times by supporting them and improving levels of service
• Keeping your field workers safe and supporting during times of disruption
• Determining the key ways to improve employee experience for better on-site performance