10 - 11 July, 2019 | Sir Stamford Circular Quay, Sydney, NSW

Conference Day One: Wednesday, 10th July 2019

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

9:10 am - 9:30 am KEYNOTE SESSION: Vodafone Case Study: Democratizing The Agile Working Experience To Improve Employee Satisfaction And Attainment Of Business Objectives

Currently 49% of Vodafone employees are already millennials. These digital natives are an essential part of the workforce with unique expectations and ways of working. In order to cater to these, Vodafone embarked on a transformative journey to align their digital capabilities and workspace to suit new Agile ways of working as well as prioritize inclusivity across a diverse workforce. Here Tim will discuss both the strategy Vodafone took towards improving their digital capabilities, as well as the cultural changes which needed to be implemented to support the new age worker.

  • Technological capabilities necessary for successful transition to new ways of working
  • Complimenting your workplace technology to your workspace set-up
  • Implementing a security paradigm to enable movement and flexibility
  • Cultural considerations – encouraging a change in mindset towards what work means
  • The need to put the employee experience at the heart of practice
Tim Olorenshaw, Head of Workplace Technology at Vodafone

Tim Olorenshaw

Head of Workplace Technology

It can no longer be denied that employee engagement is a priority within an enterprise. The attainment of business outcomes is considerably improved when employees are motivated and excited to better their personal performance and add value to the company. To understand how best to achieve this we must first understand the details of why it is of pinnacle importance to prioritize. With this in mind, this panel will bring together experts to discuss the best and most innovative ways to ensure such engagement is maximized successfully.

  • A two way street – investment in the individual for greater return on investment
  • The importance of personal and professional growth - striking the balance between the emotional and intellectual quotient 
  • Innovative and transferable strategies to maintain positive engagement
  • Can technology play a role in employee engagement in the Agile world?

Panel chair:
Ginger Nocom, Group Head of Change Management at Ruralco

Ginger Nocom

Group Head of Change Management

Karen Primmer, Workspace at Director AMP Capital

Karen Primmer

Director AMP Capital

Marissa Racomelara, Board Secretary at Australian Smart Communities Association

Marissa Racomelara

Board Secretary
Australian Smart Communities Association

Joanne Riley, Workplace Services Manager at Vicinity Centres

Joanne Riley

Workplace Services Manager
Vicinity Centres

Edwina Trenchard-Smith, Head of Employee Experience at Foxtel

Edwina Trenchard-Smith

Head of Employee Experience

10:10 am - 10:40 am Speed Networking

10:40 am - 11:00 am MORNING TEA

11:00 am - 11:30 am How Lendlease Are Creating Workplaces Which Cater To Living And Working In An Age Of Longevity

Lendlease have recognized that longer life spans, resultant of modern day improvements in health care and lifestyle, will mean individuals will need to work for longer in order to sustain themselves. Here Duncan discusses why this calls for a change in approach to health and wellbeing in the workplace and how Lendlease are designing offices which provide for the modern day employee and will support their wellbeing throughout the duration of their career.

  • What has changed in our lifetime to require we view work life in a new light?
  • How should we understand employee health and well being?
  • Employee health and wellbeing as a priority for the employer – why?
  • What does this prioritization involve across the business?
  • How can a enterprise put this into practice – use case examples
Duncan Young, Head of Workplace Health & Wellbeing at Lend Lease

Duncan Young

Head of Workplace Health & Wellbeing
Lend Lease

11:30 am - 12:00 pm Organising An Internal Culture Which Simultaneously Caters To The Satisfaction Of Both Employee And Customer

Structural changes to an organization, whether it be to systems, processes or service provision, can be seen as an opportunity to challenge traditional thought patterns and add value to the business where it before may have been lacking. Marissa demonstrates that such change can be an opportunity to review new ways of working and better the experience for both customer and employee.

- Structural change: integrating systems, services and processes in the merger of two councils
- Merger as an opportunity to review new ways of working
- Facilitating a transparent internal culture which engenders higher employee engagement
- Customer experience transformation program
  • Improving back end services
  • Customer relationship management
  • The challenges of privacy in sharing data
Marissa Racomelara, Board Secretary at Australian Smart Communities Association

Marissa Racomelara

Board Secretary
Australian Smart Communities Association

12:00 pm - 12:30 pm Risks of Transforming Business Models to Suit Flexible Strategies Without First Embedding Through Cultural Alignment

In order for a business to embark upon a vision of transformation design, technology and culture must be aligned seamlessly to facilitate positive and successful adoption throughout all sectors of the business. Implementing changes which will affect the way in which people work can bring with it various risks and challenges. Here the NSWBC facilitate a discussion around transitioning to a more flexible and agile workplace and share lessons learned on their journey.

  • Changing the business model to align with the transformation vision
  • Technology as an enabler to agile ways of working
  • Establishing modern, vibrant spaces which will enable original and inspired thinking
  • Being culturally ready for transformation of the whole organization
  • The dangers on transitioning too soon
  • Adoption across all sectors of the business
Alex Diab, Property and HR Director at NSWBC

Alex Diab

Property and HR Director

12:30 pm - 1:30 pm LUNCH

1:30 pm - 2:00 pm How Tank Stream Labs Are Championing Innovative Design By Creating Adaptable and Sustainable Workplaces

Tank Stream Labs are leading the way in design innovation, creating spaces which allow for collaboration and flexibility in the workforce. This is essential in an era in which new ways of working call for more creativity in design. Space must be robust and sustainable to keep up with the evolution of workforce needs.

  • A constant evolution in design: space which adapts to ways of working for the future
  • Idiosyncrasies of creating a space which fosters collaboration and creativity
  • The key considerations to make around sustainability in workspace planning
  • How we are incorporating sustainability into our design strategy
Bradley Delamare, CEO and General Manager at Tankstream Labs

Bradley Delamare

CEO and General Manager
Tankstream Labs

2:00 pm - 2:30 pm How Finder is creating a unique, flexible and inclusive workplace to empower its crew

Learn how the comparison site built and scaled its workplace practises to empower its crew across global markets. Hear from Finder's Head of Talent, Jamie Finnegan, as he discusses some of the key strategies Finder implemented to create a unique employee experience locally, globally and beyond. From space-themed offices to the tech that breaks geographical boundaries, Jamie will unearth some of the ways Finder has offered flexibility and inclusivity to its crew all around the world. 
Key takeaways:
- Create a physical office space that reflects your company values
- Build and scale local ideas with a global mindset
- Think beyond your physical office space: culture lives everywhere
Jamie Finnegan, Head of Talent at Finder

Jamie Finnegan

Head of Talent

2:30 pm - 3:00 pm Serco’s Utilization Study: Enabling Increased Economic Efficiency Through Establishing Productive and Collaborative Workspaces

Serco are pursuing a utilization study to assess how space is currently used and the needs of those using it. Transformations must therefore be robust to withstand the changes of utilization which will occur over time.

  • Utilization: what this study will allow us to understand and how it will benefit?
  • Reviewing different ways of working: changing the culture to suit the Agile world
  • Consideration and interpretation of the word ‘collaborative’ in our early tenancy design
  • The power of perception: the need to challenge deep set perceptions of Serco’s built environment
  • The metrics our studies produced and the blue sky outcomes.
Alex Courtis, Head of Property at Serco

Alex Courtis

Head of Property

3:00 pm - 3:30 pm How Xero Are Changing The Perception Of The Facilities Team To Strengthen Business Transformations

Facilities teams are increasing their remit to focus more on the employee experience of the workplace and how the space can strengthen the culture of a company. Xero have noted the perception of the facilities team can be dated and impede the progress and success of business transformation projects led by the facilities team. Here Nathan shares Xero’s journey in:

  • Rebranding the XERO facilities team to ‘workplace experience’
  • How increasing awareness of the facilities remit will help garner support from C-suite
  • Can workplace experience keep pace with business expansion?
  • Data analysis driving improved workplace experience
  • The challenge of creating engagement across a wide demographic
Nathan McLean, GM, Workplace Experience at Xero

Nathan McLean

GM, Workplace Experience

3:30 pm - 4:00 pm AFTERNOON TEA

4:00 pm - 4:30 pm How To Transition To A Modern Digital Workplace Which Supports Flexible Working

When transitioning to a digital workplace a company must first assess what exactly they want the result to look like. For Telstra this meant aligning workplace design to flexible working strategies. Here Greg discusses workplace design strategies, as well as the need for effective communication with workforce and the digital capabilities which can facilitate flexibility for thousands of employees.

  • The overall narrative : weaving innovation and digital capabilities into the physical space design
  • Successful communication between digital, tech and facilities teams
  • The benefits of mobile device management
  • Why 46% of calls within Telstra are now video and how this has increased collaboration
  • Looking to the future: what is next in innovation?
Jason McRoberts, . at Telstra

Jason McRoberts


4:30 pm - 5:00 pm Champagne Roundtable: Leading and managing a flexible workforce effectively

Ginger Nocom, Group Head of Change Management at Ruralco

Ginger Nocom

Group Head of Change Management

5:00 pm - 5:10 pm Chairperson Closing Remarks