Looking Ahead to 2020 CX Trends and a New Decade

Looking Ahead to 2020 CX Trends and a New Decade

Customer Excellence is the key differentiator and driver of growth in all divisions of business today - and is no longer only limited to customer facing industries.The interactions between buyers and sellers has become increasingly more competitive, aggressive and at times, confusing.

With more companies joining the CX revolution, it can be very difficult to navigate negotiations when each company has their own definition of CX, differing decision making units, varying expectations and sometimes conflicting briefs.



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