The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Nikki Shoaei
Head of Customer Experience Engie
Next Gen CX
10:50 AM CASE STUDY: CUSTOMER EXPERIENCE IS THE BATTLEFIELD FOR GROWTH: WINNING WITH CHURN PREVENTION INITIATIVES AT ENGIE
In Australia’s competitive energy market, customer churn is a growing concern as consumers become more price-sensitive and service-driven. Engie’s effective, forward thinking strategies for reducing churn, emphasizing the importance of customer experience, personalised engagement, and data-driven decision-making have allowed them to dramatically reduce churn rates from 2023 to 2025. Join as our expert speakers showcase successful retention initiatives, highlighting the role of regulatory changes and technology.
Check out the incredible speaker line-up to see who will be joining Nikki.
Download The Latest Agenda
