The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Ramesh Raghavan
Head of Digital, Innovation & Experience Uniting
Next Gen CX
1:30 PM PANEL DISCUSSION: BEYOND SATISFACTION: STRENGTHENING CUSTOMER EXPERIENCE WITH TRANSPARENCY TO BUILD TRUST
Prioritising transparency in customer experience is crucial for building trust and fostering long-term loyalty. In a world where consumers are increasingly discerning, clear, honest communication helps brands stand out by demonstrating authenticity and integrity. The benefits extend beyond satisfaction, creating a foundation for lasting, meaningful relationships with customers. Further, with the current spotlight on fair treatment of customers, businesses now need to ensure they are putting the customers best interest at the heard of business decisions. Join this session to hear how CX leaders are prioritising clarity and honesty and how this is leading to better long-term results.
Check out the incredible speaker line-up to see who will be joining Ramesh.
Download The Latest Agenda
