As Customer Experience professionals, you know that CX can be a powerful differentiating factor, giving companies an edge in an increasingly competitive landscape – but how can you ensure the rest of your organisation understands this too, and fight for CX to have a seat at the table when making strategic business decisions? Join this panel discussion with a group of passionate CX leaders who are doing their upmost to ensure their customer’s needs and desires are at the heart of business-wide decision-making, and in turn cementing the place of Customer Experience as a need-to-have specialisation.
Check out the incredible speaker line-up to see who will be joining Robert.
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