Robert Lopez

Chief Marketing and Innovation Officer Norths Collective

Next Gen CX

9:10 AM KEYNOTE PANEL DISCUSSION: CEMENTING CX AS A KEY PILLAR FOR COMPANY SUCCESS AND GROWTH

As Customer Experience professionals, you know that CX can be a powerful differentiating factor, giving companies an edge in an increasingly competitive landscape – but how can you ensure the rest of your organisation understands this too, and fight for CX to have a seat at the table when making strategic business decisions? Join this panel discussion with a group of passionate CX leaders who are doing their upmost to ensure their customer’s needs and desires are at the heart of business-wide decision-making, and in turn cementing the place of Customer Experience as a need-to-have specialisation.

  • Translating CX initiatives into digestible figures to show it’s quantitative & qualitative value
  • Breaking down cross-departmental silos to ensure maximum impact from CX – working with operations, marketing, data, product & more
  • Encouraging non customer-facing teams to incorporate customer perspectives into decision making to become truly customer-centric
  • Listening to VoC data and communicating their needs internally, across teams

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda