Enterprise technology to the rescue
Microsoft Teams has been a key enabler of enterprise communications and collaboration for organisations worldwide, but when Microsoft technology is enhanced with further powerful software it can provide a lifeline for businesses struggling to maintain high CX.
Integrating the OMNI Channel CC4Teams solution into Microsoft Teams deployments for example, improves First Call Resolution rates, links together customer service agents scattered across multiple locations and provides businesses with a powerful, tailored solution to support both on-premise and remote contact centre operations.
There are major benefits that businesses can unlock by deploying Microsoft Teams and CC4Teams for contact centre operations