Reimagining the Future of Service
August 26 - 28, 2024 | Royal Randwick Racecourse, Sydney
Main Conference Day Two : Wednesday, 28 August 2024
9:00 am - 9:05 am
Chair's Opening Remarks
9:05 am - 9:45 am
Panel Discussion | Recession-Proofing Field Services: What will the Future Hold?
Alex Lassauniere -
Group Manager – IT Innovation and Architecture,
Coates
Explore the future landscape of recession-proofing field services in this thought-provoking session, where we'll delve into strategies that safeguard field teams, empower employees, and maintain customer satisfaction while optimizing spend reduction. Discover how innovative approaches are shaping the future of field service operations, ensuring resilience and efficiency even in uncertain economic times.
9:45 am - 10:00 am
Voice of the Industry
Share your thoughts and insights with colleagues and new connections in our interactive session. Raise your questions and share your answers on the hottest topics in field service management.
10:00 am - 10:30 am
Partner Case Study | Empowering Field Service Heroes: Operational Excellence with Resco
Dusan Polach -
Head of Consulting,
Resco
10:30 am - 11:00 am
End User Case Study | Transforming Field Services: A Case Study in Operational Excellence
Stuart Anderson -
National Field Service Manager,
Stryker
11:00 am - 11:30 am
Morning Break
Grab a coffee, have conversations, and start making the connections that are valuable to you.
11:30 am - 12:00 pm
Case Study | Unlocking Efficiencies Across Field Services Teams
12:00 pm - 12:30 pm
Partner Case Study | Leveraging FSM Software for Operational Excellence
Explore how Field Service Management (FSM) software can help achieve operational excellence in this session.
12:30 pm - 1:10 pm
Panel Discussion | Increasing Outputs Without Increasing Costs
Robert Ward -
General Manager Solutions Innovation,
Chubb Fire & Security Australasia
Andrew Davis - Executive Transformation, Strategy and Digital, TasNetworks
Our expert panel will share insights and best practices on increasing outputs and productivity within field services operations without the need for significant cost escalations, providing valuable strategies for achieving efficiency and profitability. Gain practical advice and real-world examples from industry leaders who have successfully optimized their field service teams to deliver more while keeping costs in check.
1:10 pm - 2:15 pm
Lunch Break
Step away from the stage, grab a bite to eat and take some time to chat with new connections and explore the expo!
2:15 pm - 2:45 pm
Case Study | Optimising Field Service Scheduling
Explore how advanced scheduling technology can improve routing and allocation to reduce travel time and increase service efficiency.
2:45 pm - 3:25 pm
Panel Discussion | Safe & Sound: Preparedness and Protocols for Field Service Teams
Delve into the critical aspects of ensuring safety in field operations, focusing on the development and implementation of robust preparedness plans and safety protocols.
3:35 pm - 3:40 pm
Chair’s Closing Remarks & Prize Giveaway |
Alexandra Craggs -
CX Portfolio Director - Field Service Management,
IQPC
3:25 pm - 3:40 pm
Afternoon Break & Close of Conference
