Jeremy Fewtrell, key speaker at the Field Service Management Summit, shares his ground-breaking work on improving vehicle connectivity in the field.

Inspired by operational needs and advancements in technology, his team embarked on a transformative project. The result? A robust and reliable system that proved to be a lifesaver during emergencies.

By leveraging mobile data terminals and satellite technology, firefighters were able to navigate through perilous situations and reach safety. This connectivity not only saved lives but also provided real-time support and visibility, empowering emergency teams to make informed decisions from afar. Jeremy's work exemplifies the power of technology in enhancing safety and operational effectiveness in critical situations.

Read the full interview now and let us know what you think.

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their customers. 

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.  

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.

Ahead of the field service management summit 2018 we chat to Brad Mellor, State Manager of Field Operations (ACT/NSW) at ADT Security. In this article Brad shares with us detail of the data driven scheduling systems integrated which are increasing technicians’ productive time, and delves into the cultural transformations that still need to occur to ensure these software systems function to the best of their ability.

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming their field service abilities by adopting innovative measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.