Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Case Studies & Snapshots

[Snapshot] How Different Industries are Innovating their Field Services

[Snapshot] How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

[Telstra] Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

[Telstra] Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their customers. 

[SA Water] Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

[SA Water] Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.  

[SA Water] The Mobility Journey – Enabling Our People to Utilise Technology to Increase Business Efficiency and Customer Satisfaction

[SA Water] The Mobility Journey – Enabling Our People to Utilise Technology to Increase Business Efficiency and Customer Satisfaction

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.

[ADT Security] Reducing Non-Productive Time on the Road with Data Driven Scheduling Systems

Ahead of the field service management summit 2018 we chat to Brad Mellor, State Manager of Field Operations (ACT/NSW) at ADT Security. In this article Brad shares with us detail of the data driven scheduling systems integrated which are increasing technicians’ productive time, and delves into the cultural transformations that still need to occur to ensure these software systems function to the best of their ability.

[SA Water, Essential Energy, NSW Fire, ADT Security] Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs

[SA Water, Essential Energy, NSW Fire, ADT Security] Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming their field service abilities by adopting innovative measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.