Field Service Management in the Age of Coronavirus

The outbreak of the coronavirus has introduced new threats and barriers to the Field Service community, as well as a shifting of priorities that were not there one month ago. Through using AI and automation, field workers have been able to complete a higher portion of jobs from remote locations, utilise new predicative maintenance tools as well as serve their customers in new, more efficient ways.

There are many learning organisations will take with them post coronavirus. Depending upon the industry, these will range from the adjustments made to the on-field workforce, the utilisation of new technologies, to perhaps event driving closer relationships with contact centres.

This report is a practical guide for business leaders and FSM professionals looking for ways to adapt and safeguard their operations and field service delivery models. Collaborating with FSM leaders across the globe, this report will teach you:

• The New Rules of Field Service Management: Challenges, Implications & Impact
• Adjusting to the Times: Changing Your Field Service Operating Models
• Putting Together a Crisis Communication Plan for Your Customers and Teams
• The Employee Experience: How to Keep Your Teams Engaged, Productive & Supported
• A 5 Step Takeaway Guide on How to De-Risk Your Field Service Function

To view the 39 page report, simply download your copy here.

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Researched and Developed by:

 

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