Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.
Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.
Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.
To stay ahead of the competition, and effectively meet changing customer needs, organisations are having to leverage innovative new strategies. Ahead of the 10th Annual Field Service Management Summit 2018 we explore five of these strategies and delve into how each is optimising field services, streamlining operations and improving customer experience.
Ahead of the Field Service Management for SME’s Expo 2018 we chat to Eduardo Rodrigues, Business Development Manager at GeoOp, a cloud-based job management software provider for SMEs. In this article Eduardo explores some of the key challenges affecting SME operations, and delves into how emerging technologies be scaled and effectively leveraged by SMEs to streamline operations and increase productivity.
Telstra: Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians
Ahead of the 11th Annual Field Service Management Summit, we chat to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan takes us through Telstra’s field service transformation that’s currently in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience.
Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs
Ahead of Field Service Management 2019 we take a look at how four organisations are
successfully transforming their field service abilities by adopting innovative
measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.
Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience
Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture.