Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation
and Growth at Telstra. Regan took us through
Telstra’s field service transformation that were in the works, with aims
to empower technicians with the means to perform their jobs more efficiently
and provide superior customer experience.
Ahead of the Field Service
Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement
at Melbourne Water about the new mobility platform and how their in-house
development enabled not only improved performance but created a stronger
company culture.