The outbreak of the coronavirus has introduced new threats and barriers to the Field Service community, as well as a shifting of priorities that were not there one month ago. Through using AI and automation, field workers have been able to complete a higher portion of jobs from remote locations, utilise new predicative maintenance tools as well as serve their customers in new, more efficient ways.
There are many learning organisations will take with them post coronavirus. Depending upon the industry, these will range from the adjustments made to the on-field workforce, the utilisation of new technologies, to perhaps event driving closer relationships with contact centres.
This report is a practical guide for business leaders and FSM professionals looking for ways to adapt and safeguard their operations and field service delivery models. Collaborating with FSM leaders across the globe, this report will teach you:
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