Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Survival Guide for Field Service Management in the Age of Coronavirus

The outbreak of the coronavirus has introduced new threats and barriers to the Field Service community, as well as a shifting of priorities that were not there one month ago. Through using AI and automation, field workers have been able to complete a higher portion of jobs from remote locations, utilise new predicative maintenance tools as well as serve their customers in new, more efficient ways.

There are many learning organisations will take with them post coronavirus. Depending upon the industry, these will range from the adjustments made to the on-field workforce, the utilisation of new technologies, to perhaps event driving closer relationships with contact centres.

This report is a practical guide for business leaders and FSM professionals looking for ways to adapt and safeguard their operations and field service delivery models. Collaborating with FSM leaders across the globe, this report will teach you:

  • The New Rules of Field Service Management: Challenges, Implications & Impact
  • Adjusting to the Times: Changing Your Field Service Operating Models
  • Putting Together a Crisis Communication Plan for Your Customers and Teams
  • The Employee Experience: How to Keep Your Teams Engaged, Productive & Supported
  • A 5 Step Takeaway Guide on How to De-Risk Your Field Service Function

To view the 45+ page report, simply fill in your details below. 



Researched and Developed by:

 

Visit CSG Website

 

Visit IFS Website 

 

Visit Zinier Website

 

Visit FSM Website



Simply fill in your details below to download a copy of the full report or email us at enquire@iqpc.com.au to request your copy directly.


We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here.

Please note: That all fields marked with an asterisk (*) are required.