The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.

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