General Manager, Customer and Market Operations, Distribution
Conference Day One: Tuesday, 16 April 2019
Tuesday, April 16th, 2019
This session will highlight the journey of rolling out a self service mobility platform using the iPhone 6, to increase the speed of delivery and improve the overall customer experience. The change management process has been the most challenging as the staff are accustomed to calling a help desk. This has been addressed by adopting a user centric approach in the design and implementation. This session will explore further.
- Evaluating the benefits of the Self Service model on BAU
- Embedding user centricity into your development and roll-out to maximise uptake
- Creating pop-up training and help desk for a seamless transition