01 - 03 April, 2020 | Sydney
Carly Irving, General Manager, Customer and Market Operations, Distribution at Energy Queensland

Carly Irving


General Manager, Customer and Market Operations, Distribution
Energy Queensland

Check out the incredible speaker line-up to see who will be joining Carly.

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Conference Day One: Tuesday, 16 April 2019

Tuesday, April 16th, 2019


2:30 PM Leveraging Consumer Grade Headsets to Create a Self Service Platform

This session will highlight the journey of rolling out a self service mobility platform using the iPhone 6, to increase the speed of delivery and improve the overall customer experience. The change management process has been the most challenging as the staff are accustomed to calling a help desk. This has been addressed by adopting a user centric approach in the design and implementation. This session will explore further.

  • Evaluating the benefits of the Self Service model on BAU
  • Embedding user centricity into your development and roll-out to maximise uptake
  • Creating pop-up training and help desk for a seamless transition