Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Jamie Morais

Regional General Manager of Aftersales and Dealer Development Nissan Motor Corporation

Conference Day One: Thursday 15 October 2020

Thursday, October 15th, 2020

12:30 PM The Secrets to Developing Successful Recruitment and Retention Strategies for a New Era of Field Workers

A far cry from the old-school electrician who simply had to enter a customer’s home to change a light bulb, today field technicians need to be able to do their day jobs, handle complex digital platforms, and, most importantly have good customer service skills.

With field service management being recognized as the final customer touchpoint in the value chain, recruitment and retention strategies are being reassessed for today’s workers entering the workforce. 

• Addressing the important of having the right people and processes in place for on-site management

• Employing new training techniques to upskill your aging workforce, while also attracting a new era of on-site workers

• Developing recognition programs to increase employee engagement and retention


Check out the incredible speaker line-up to see who will be joining Jamie.

Download The Latest Agenda