A far cry from the old-school electrician who simply had to enter a customer’s home to change a light bulb, today field technicians need to be able to do their day jobs, handle complex digital platforms, and, most importantly have good customer service skills.
With field service management being recognized as the final customer touchpoint in the value chain, recruitment and retention strategies are being reassessed for today’s workers entering the workforce.
• Addressing the important of having the right people and processes in place for on-site management
• Employing new training techniques to upskill your aging workforce, while also attracting a new era of on-site workers
• Developing recognition programs to increase employee engagement and retention