01 - 03 April, 2020 | Sydney
Matthew Smith, General Manager, Works Optimisation at Ergon Energy
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Matthew Smith


General Manager, Works Optimisation
Ergon Energy

Conference Day One: Tuesday, 16 April 2019

Tuesday, April 16th, 2019


2:00 PM Driving Field Focused Organisation Wide Transformation: Delivering a Better Experience and Reducing Costs for your Customers

Energy Queensland is going through a large scale transformation that is focused on delivery a greater experience and reducing costs for customers. People are at the heart of this, with technology a critical enabler of the new systems that are being developed. The transformation has been lead by the frontline (not a topdown approach that is favoured by most organisations). One of the key milestones to date is reducing resolution times by 4-6 hours which has been a result of increasing visibility and transparency. Plus the successes are highlighted by the fact that the solutions have been developed in-house.

  • Frontline driven transformation: The pros and cons
  • Introducing greater transparency and visibility and its impact on productivity
  • The cost and service benefits of bundling solutions

Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda