01 - 03 April, 2020 | Sydney
Rob Lynch, General Manager Service Delivery at Queensland Urban Utilities
Queensland Urban Utilities Logo

Rob Lynch


General Manager Service Delivery
Queensland Urban Utilities

Conference Day Two: Wednesday, 17 April 2019

Wednesday, April 17th, 2019


1:30 PM Developing a New Organisational Framework and Field Delivery Model

Queensland Urban Utilities have seen a 25% decrease in operational costs, a 25% increase in staff engagement and 300% increase in process safety. These milestones have been achieved through introducing greater autonomy and bringing the entire workforce in-house. This has significantly reduced risk and improved continuity which has inturn increased service outcomes.

This session will investigate further:
  • Developing a new industrial framework and upgrading the delivery model
  • Assessing the impact on risk and continuity when bringing the entire distributed workforce in-house
  • Increasing front-line autonomy
  • Up skilling and reassignment: Identifying and placing the right people in the right job

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda