Conference Day Two: Wednesday, 17 April 2019
Wednesday, April 17th, 2019
Queensland Urban Utilities have seen a 25% decrease in operational costs, a 25% increase in staff engagement and 300% increase in process safety. These milestones have been achieved through introducing greater autonomy and bringing the entire workforce in-house. This has significantly reduced risk and improved continuity which has inturn increased service outcomes.
This session will investigate further:
- Developing a new industrial framework and upgrading the delivery model
- Assessing the impact on risk and continuity when bringing the entire distributed workforce in-house
- Increasing front-line autonomy
- Up skilling and reassignment: Identifying and placing the right people in the right job