Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Simon Johnson

Area Manager of Service Operations Queensland Urban Utilities

Conference Day Two: Friday 16 October 2020

Wednesday, April 15th, 2020

10:00 AM Workflow optimization: Enabling intelligent and Dynamic Allocation of Staff Through Real Time Analytics

Simon Johnson, Area Manager of Service Operations at Queensland Urban Utilities will deliver a presentation on the work his team have been doing over the past 6 months to improve their workflow and operating strategy. 

• Determining where to position your current workforce, ensuring schedules and customer enquiries are met 

• Scheduling and absenteeism: how do we utilise the right optimisation strategies to this?

• Utilising call routing technologies to fast track customer interactions within both call centres and with on-site technicians 


Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda