Wednesday, April 15th, 2020
Simon Johnson, Area Manager of Service Operations at Queensland Urban Utilities will deliver a presentation on the work his team have been doing over the past 6 months to improve their workflow and operating strategy.
• Determining where to position your current workforce, ensuring schedules and customer enquiries are met
• Scheduling and absenteeism: how do we utilise the right optimisation strategies to this?
• Utilising call routing technologies to fast track customer interactions within both call centres and with on-site technicians
Check out the incredible speaker line-up to see who will be joining Simon.
Download The Latest Agenda