Depending on your organization your end users are either your technicians or your customers. It is therefore understandable that you alter your approach accordingly. In the case of your customer, there is a growing trend towards the uberisation of services and added layer of visibility of end-to-end service delivery. This session will explore how you incorporate a better customer experience that will positively impact your NPS scores.
Embedding greater visibility and transparency for your customers: Exploring the use of live tracking for your end-users
Up skilling your field staff to adopt a more customer centric approach in service delivery
Introducing customer centric KPIs and metrics
Leveraging customer centred design to improve your field service delivery
Identifying the main fracture points in your end-toend service delivery
How do you engage with your customers and capture their feedback in an appropriate manner
Check out the incredible speaker line-up to see who will be joining Tim.