Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience
15-16 October 2020 | ONLINE EVENT | 8:50am-1:00pm AEDT
Australia’s leading & longest running event for field service, support & customer delivery success goes virtual!
As the 12th Annual Field Services Management Summit returns, explore the best-in-class and innovative approaches field service leaders have undergone to improve their workforce and streamline operations. This is the must attend event for stakeholders tasked with driving field service management across the entire business.
Register today as you learn from leaders in this space on:
Increasing the capabilities of field workers in the wake of customer service expectations to improve service delivery and customer retention
Optimising your field operations at scale through the use of AI and automation
Implementing assisted and automated scheduling across your operating function to create seamless on-site delivery
Using predictive maintenance solutions to improve field service operations and customer expectations
Featured Speakers
Branko Kondic
National Manager Digital Services
Schindler Ahead
Jamie Morais
Regional General Manager of Aftersales and Dealer Development
Nissan Motor Corporation
Simon Johnson
Area Manager of Service Operations
Queensland Urban Utilities
Wendy McLaren
National Field Operations Manager
Lindt & Sprungli
Joe Kenny
Vice President, Global Customer Transformation & Customer Success
Service Max
Alan Fry
Vice President, Asia Pacific & Japan
Zinier
Derek Laney
Director, Product Marketing
Salesforce
Joe Mizzi
General Manager - Technology Strategy & Transformation
BSA Limited
Andrew Vlachiotis
Vice President Service Management
IFS
Michael Gosling
IT Service Management Platforms Manager
Cubic Transportation Systems
Juan Martin
Director and Co-founder
Phoenix Services
Rob Mannion
Manager Digital Experience
Sydney Water
Michael Dyson
Vice President of Sales
SOTI
Alex Leroux-McCarroll
Regional Director, APAC
SightCall
Peter Mazis
Business Development Manager NSW/ACT
Panasonic
Doug Fewtrell
Head of Technical and Compliance
Foxtel
BE PART OF OUR FSM COMMUNITY
Sign up today to be part of the largest and fastest growing Field Service Management Community across the Australia and the Asia Pacific!
And here's what our attendees have to say...
Our Industry Partners
Lead Event Partner
Field Service Automation Partner
Event Partner
Event Partner
Event Partner
Event Partner
Event Partner
Premium Exhibitor
Lectern Partner
Media Partners
Lead Event Partner
Connect with your customers in a whole new waySalesforce is the fastest growing top 6 software companies and the world’s #1 CRM company.
Field Service Automation Partner
Zinier is the leader in intelligent field service automation, helping organizations work smarter—from the back office to the field—to install, fix, and maintain the services that we rely on every day. Our AI-driven platform, ISAC, uses artificial intelligence, proactive insights, and an intuitive, all...
Event Partner
SOTI is a proven innovator and industry leader for mobility and IoT management. Globally, over 17,000 companies depend on SOTI to enable their strategies for mobile devices, applications, content, as well as endpoints for the Internet of Things. Extensive vertical experience and technology partnership...
Event Partner
SightCall is an enterprise-grade video cloud platform helping service leaders across multiple industries improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces spend and...
Event Partner
PhoenixDX is an award-winning digital transformation company specialising in rapid application development leveraging the OutSystems low-code platform. We make digital transformation possible by accelerating and simplifying the process of going from idea to results, with a combination of top talent, p...
Event Partner
ServiceMax is the global leader in Service Execution Management, a software category that includes both Field Service Management and Asset Service Management. ServiceMax...
Event Partner
IFS Enterprise Service Management is a full service lifecycle management solution that supports any type of service business with any asset, any geography, and any complexity. IFS Field Service Management is a best-of-breed software solution for service businesses that manage large volumes of service...
Premium Exhibitor
At Panasonic, we believe the future is about better connected technology. That businesses will succeed if they can simply focus on their customers, in the knowledge that the technology solution delivering their capabilities just works. For over a century,...
Lectern Partner
WorkForce Delta is a unique consultancy focused solely on workforce management solutions. We have extensive experience with helping organisations with field service teams significantly improve its operating efficiencies, reduce cost of service, and provide better customer service through design and sy...
Media Partners
Delivering quality content and events to enhance your knowledge and strengthen your networks Technology IQ, a division of IQPC, is dedicated to providing practical, detailed information through conferences and training courses held at both the national and inte...
In Partnership With :
Questions? Contact us on 61 (2) 9229 1000 or email registration@iqpc.com.au now!
©2020 IQPC. All rights reserved.
