Unlocking the Power of Technology & People to Deliver Streamlined, Efficient, Field & Customer Services
August 26 - 27 2025 | Royal Randwick Racecourse, Sydney
FREE TO ATTEND STAGES AT FIELD SERVICE MANAGEMENT SUMMIT
This year we are excited to introduce two co-located event Summits - the Last Mile Summit and the Women in FSM Summit.
The Last Mile Delivery Summit explores how organisations are transforming final-stage delivery through smarter logistics, automation, and data-driven strategies.
The Women in FSM Summit will celebrate the amazing work women are doing in the industry, offering networking, mentorship, and inspiring talks from female leaders to support diversity and inclusion.
FSM Australia is the place for the industry to connect, to innovate, to advance, and revolutionise
Field Service is evolving and transforming faster than ever before. As we head towards 2030, this will truly be an era of unparalleled change, innovation, overhaul and excellence within in the industry.
FSM 2025 is going to ensure the industry is ready by delivering the technology, strategy, connections, tools and tactics to answer the most pressing challenges the industry is tackling:
- Future of Service: Embracing and Driving Change in Field Service
- Delivering a Customer First Approach to Service Delivery and Support
- Nurturing Your Greatest Asset: Workforce Optimisation and Development
- Pump it up: Technology, AI and Data Revolution in Field Service
- Commercialising Service: Growing Revenue and Profit
Welcoming 2025 Speakers:
Daniel Gray-Hobbs
Field Systems and Data Principal
Telstra
Joeanne Fox
Group Strategy Manager: Northeast Engineering & BCH
Northeast Auto Group
Sunny Bhasin
General Manager - Assets
Queensland Rail
Steven Bretti
General Manager: Facilities & Asset Industry Solutions
Velrada
Quentin St Baker
National Operations Manager
Air Powered Services
Gaurav Tilak
Region Service Manager - NSW
Waters Corporation
Paul Cook
Executive General Manager of Growth and Emerging Markets
BSA
Michelle Yeaman
GM Regional Operations
WaterNSW
Rob Buckley
Solutions Architect
Coates Hire
Alex Ielo
Product Owner of Field Platforms
AGL
Simon Roycroft
Manager Future Fuels
Refuelling Solutions
Justin Morgan
Executive Manager, Digital Strategy & Innovation, Field Services
NBN
Belinda Grealy
Executive General Manager and Telco Fixed Networks
Ventia
Gary Dodd
Manager Workforce Optimisation and Performance Networks Operations
APA Group
Vanessa Thompson
General Manager of Field Services
Queensland Urban Utilities
Anthony Cook
Asset Management Strategist
Enerven
Organisations Represented at Field Service Management Summit 2024!
Unforgettable Moments at #FSMAU
Who will be at #FSMAU?
Enhance your connections with all corners of the Field Service Management industry through access to senior leaders and across industry audience you simply won’t find anywhere else.
Manufacturing
Learn to eliminate
bottlenecks and boost
efficiency through
fleet management
and route optimisation
Insurance
Learn how to shift
field service teams
away from a traditional
cost-model through route
planning and visibility
Real Estate/Valuation Firms
Learn how to improve
data entry capabilities
to track sales and
inspection results to
process work orders in
real-time
Facilities & Strata Management
Learn how to improve management
systems to ensure the
optimal level of productivity
for your facilities.
Mining & Gas
Learn what companies
are doing to improve
repair rates and boost
efficiencies with the
on-field workforce
Transport/Logistics
Learn how logistic
carriers are improving
expert route analytics,
predictive ETAs and
vehicle tracking
Pharmaceuticals
Learn how to embed
comprehensive field
workforce management and
manage the field
workforce in real-time
Telcos & Utilities
Learn what companies
such as Telstra and
Essential Energy are
doing to improve first-
time fix rates and
decrease repair
requests
Construction
Learn how contractors
are eliminating
bottlenecks and
improving fleet
management through
workforce automation
In 2025, FSM will bring you unforgettable experiences including:
Unparalleled Speaker Line Up
Interactive Discussion Groups
Women in FSM Pavilion
FSM Technology Demonstration Drive
FSM 2025 Party
An exhibition hall like no other
Co-located Asset Management & Performance Conference
FSM Last Mile Pavilion
And here's what our attendees have to say...
BE PART OF OUR FSM COMMUNITY
Sign up today to be part of the largest and fastest growing Field Service Management Community across the Australia and the Asia Pacific!
2025 Industry Partners Include:
LEAD SPONSOR
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LEAD SPONSOR
Salesforce helps organisations of any size reimagine their business with AI. Discover agent-first field service with Salesforce. Let humans do what they do best. Digital labour will handle the rest. Bring AI agents into every corner of your operations, augment every employee to get w...
EVENT PARTNERS
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use em...
EVENT PARTNERS
Simpro is field service management software servicing APAC’s largest facilities management and real estate enterprises. It offers an end-to-end platform for managing operations efficiently and profitably, with digital tools that streamline every aspect of field service operations. Founded in 2002 and...
EVENT PARTNERS
Droppoint has been improving technician productivity and increasing customer satisfaction for 20 years. By design, we make sure your field service technicians and engineers get the right parts, at the right place at the right time, before the start of the work day. And we make it easy! Using o...
EVENT PARTNERS
Established in 1985, Totalmobile is Europe’s awardwinning field service management (FSM) organisation dedicated to delivering technology that makes work and the lives of mobile workers better. With a comprehensive range of market-leading field service capabilities, Totalmobile provides a fully integra...
EVENT PARTNERS
Saartha is a leading innovator in Field Service Management, transforming how organizations manage their remote teams for asset maintenance and customer service operations. Leveraging AI technology, Saartha offers a robust suite of advanced software solutions to optimize workflows, enhance productivity...
EVENT PARTNERS
Arcturious: Delivering Excellence Across the Entire Service and Asset Lifecycle Arcturious is an award-winning Salesforce and Sitetracker consulting partner, recognised for our innovative solutions in Field Service and Asset Management. We have been honoured with the 2022 Global Salesfo...
EVENT PARTNERS
ServiceMax, a PTC technology, is on a mission to help customers keep the world running with asset-centric field service management software. As a recognized leader in this space, our cloud-based software and mobile apps provide a complete view of assets to field service teams. By optimizing fiel...
EVENT PARTNERS
Velrada is a multi-award-winning, globally recognised Microsoft partner. They are a Microsoft cross-platform organisation, working with Power Platform, Dynamics 365, Azure, Modern Workplace, Fabric, Copilot, and their own IP to deliver customer outcomes. Presence, operations & active engagements a...
EVENT PARTNERS
Omnivise Consulting is a company of dedicated professionals. We are future focused Information Technology solutions business with a heritage in Field Service Management in various industries. We bring technical expertise and agility to provide optimised solutions from every (Omni) angle for Utility, T...
EVENT PARTNERS
Fieldmagic is a powerful, cloud-based platform designed for the evolving needs of field service and asset management teams. As a scalable, multi-tenant platform, Fieldmagic helps organisations streamline operations, boost productivity, and maintain compliance—enabling smarter work, faster delivery, an...
