JOIN US FOR THE INAUGURAL FSM EXCELLENCE AWARDS
Awards Ceremony on 26th August at Royal Randwick Racecourse
IT'S ABOUT TIME.
The Field service is one of Australia's most essential industries. Every day, tens of thousands of technicians, dispatchers, schedulers and service leaders show up — in the heat, on the road, under pressure — and get the job done.
And for too long, that work has gone quietly unrecognised.
The FSM Excellence Awards 2026 exist to change that. This is the first-ever awards program built specifically for the Australian field service community — celebrating the teams, the technology, the transformations and the leaders who are genuinely raising the bar.
No gimmicks. No participation trophies. Just real work properly recognised.
Welcome to the inaugural FSM Excellence Awards. You've earned this.
- How has your team consistently delivered exceptional field service outcomes and what does that look like in practice?
- What makes your team's culture, collaboration or ways of working genuinely stand out?
- Share specific examples where your team went above and beyond to deliver results under pressure.
- What technology or platform has your organisation implemented, and what problem was it solving?
- How has this technology improved efficiency, visibility or outcomes across your field operations?
- Share measurable results that demonstrate the impact of your tech investment.
Best Field Service Transformation Project
- Describe the transformation initiative what changed, why, and how you got there.
- How did you bring your workforce and stakeholders along through the change?
- What does success look like now compared to where you started?
- What innovative approaches have you introduced to recruit, develop or retain your field service workforce?
- How has this initiative impacted employee engagement, capability or retention?
- Share examples of how your people strategy has strengthened your service delivery.
- Describe the innovation what did you do differently, and what gap or opportunity drove it?
- How has this approach changed the way your team delivers service on the ground?
- What results or feedback confirm this is working?
- What specific initiatives have you introduced to elevate the customer experience in your field service operations?
- How do you measure customer satisfaction, and what do your results tell you?
- Share an example where your approach to CX made a tangible difference for a customer.
