While the 2024 agenda is in works, check out the topics and speakers that presented at 2023 event held in August.
The Field Service Community has seen an incredible shift in transformation over the years, with leaders accelerating their digital and people strategies to support operational efficiencies. By upskilling and supporting our people with the right digital initiatives, field service heroes will be able to optimise service performance and deliver for their customers every single time.
Download the post show report for 14th Annual Field Service Management Summit to see the highlights, attendee profiles, and key topics that were covered during the event.
This report looks at the industry trends that have taken shape over the past 12 months through the accumulation of polling feedback, surveys and engagement trends. It discusses developments around automation, and an overall summary of where we see the future of field services heading through 2021 and 2022.
When: Wednesday, 24th November 2021
Duration: 10:00am - 11:00 am AEDT
Register: Reserve your complimentary pass below.
The time it takes to find information can significantly impact a Field Service Engineers (FSEs) day-to-day job. This issue is becoming increasingly prominent as products become more sophisticated and technology requirements continue to escalate, leading to inefficient and costly service operational costs, while lowering workforce utilization (jobs completed per day, first-time fix rates, time-to-repair, and other leading metrics).
This webinar will look at the strategic approaches best-in-class organizations are taking to enable an information and knowledge infrastructure through visual support technology platforms.
During the discussion we will review how visual support technology enables:
• Process efficiency
• Knowledge capture and transfer
• Workforce utilization
• Self-service and customer empowerment
• Human experience - eliminating robotic process automation which further impersonalizes the customer experience
The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.
This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.
Researched and Developed by: