Field service is evolving rapidly, and FSM 2025 brings together industry leaders to address key challenges and innovations shaping the future. Download the agenda to explore:

• Strategies for service transformation and customer-first excellence
• Workforce optimisation and AI, data, and technology advancements
• Approaches to commercialising service operations

Hear from experts like: Daniel Gray-Hobbs (Telstra), Belinda Grealy (Ventia), Justin Morgan (NBN), and more.

Join us at Royal Randwick Racecourse on 26-27 August 2025.

Download the FSM Summit Visitor Guide – Spotlight on Last Mile Delivery & Women in FSM

Get ready for Field Service Management Summit 2025, Australia’s leading event for operational excellence and frontline transformation. Download the official FSM Visitor Guide to explore key highlights, including two of this year’s most anticipated stages:

🚚 Last Mile Delivery Stage Dive into the challenges and innovations shaping the future of last mile logistics. Learn how leading organisations are optimising delivery efficiency, embracing automation, and building resilient customer-centric operations.

👷‍♀️ Women in FSM Stage Be inspired by women breaking new ground in field service. This stage highlights leadership stories, career pathways, and strategies to empower more women in trades, operations, and frontline service roles. 

Whether you're leading field operations, managing last mile teams, or advocating for diversity in service industries, this guide will help you make the most of your FSM Summit experience. Download your free copy today and start planning your visit. GET YOUR FREE TICKETS HERE

The Field Service Community has seen an incredible shift in transformation over the years, with leaders accelerating their digital and people strategies to support operational efficiencies. By upskilling and supporting our people with the right digital initiatives, field service heroes will be able to optimise service performance and deliver for their customers every single time.

Download the post show report for 15th Annual Field Service Management Summit to see the highlights, attendee profiles, and key topics that were covered during the event.

This report looks at the industry trends that have taken shape over the past 12 months through the accumulation of polling feedback, surveys and engagement trends. It discusses developments around automation, and an overall summary of where we see the future of field services heading through 2021 and 2022.

Resco’s mobile solution streamlines your field service operations with offline work, fast data sync, and powerful tools for frontline workers, all natively integrated into Dynamics 365.

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.

Researched and Developed by:

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