The Field Service Community has seen an incredible shift in transformation over the years, with leaders accelerating their digital and people strategies to support operational efficiencies. By upskilling and supporting our people with the right digital initiatives, field service heroes will be able to optimise service performance and deliver for their customers every single time.

Download the post show report for 14th Annual Field Service Management Summit to see the highlights, attendee profiles, and key topics that were covered during the event.

The outbreak of the coronavirus has introduced new threats and barriers to the Field Service community, as well as a shifting of priorities that were not there one month ago. Through using AI and automation, field workers have been able to complete a higher portion of jobs from remote locations, utilise new predicative maintenance tools as well as serve their customers in new, more efficient ways.

There are many learning organisations will take with them post coronavirus. Depending upon the industry, these will range from the adjustments made to the on-field workforce, the utilisation of new technologies, to perhaps event driving closer relationships with contact centres.

This report is a practical guide for business leaders and FSM professionals looking for ways to adapt and safeguard their operations and field service delivery models. Collaborating with FSM leaders across the globe, this report will teach you:

• The New Rules of Field Service Management: Challenges, Implications & Impact
• Adjusting to the Times: Changing Your Field Service Operating Models
• Putting Together a Crisis Communication Plan for Your Customers and Teams
• The Employee Experience: How to Keep Your Teams Engaged, Productive & Supported
• A 5 Step Takeaway Guide on How to De-Risk Your Field Service Function

To view the 45+ page report, simply fill in your details below. 

Researched and Developed by:

Visit CSG Website

Visit IFS Website 

Visit Zinier Website

Visit FSM Website

This report looks at the industry trends that have taken shape over the past 12 months through the accumulation of polling feedback, surveys and engagement trends. It discusses developments around automation, and an overall summary of where we see the future of field services heading through 2021 and 2022.

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.  

To stay ahead of the competition, and effectively meet changing customer needs, organisations are having to leverage innovative new strategies. Ahead of the 10^th Annual Field Service Management Summit 2018 we explore five of these strategies and delve into how each is optimising field services, streamlining operations and improving customer experience. 

Organisations must align themselves with these trends in order to remain competitive and fully harness the innovations that the industry boom is generating. Chatting with three members of our expert advisory board ahead of Field Service Management 2019, they each explain how they’re unlocking their field service management capabilities to drive process efficiency and ensure their field staff are well-equipped to perform onsite.

Ahead of Field Service Management 2019, we share with you this industry whitepaper from ServiceMax, one of our proud event partners. This whitepaper covers:

• Key Drivers for Field Service Mobility
  
• Choosing the Right Field Service Mobile Solution
• How Mobility is a Strategic Force