Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Joe Kenny

Vice President, Global Customer Transformation & Customer Success Service Max

Joe Kenny is Vice President of Global Customer Transformation at ServiceMax from GE Digital, where he brings his experience working with companies to fully leverage the value of Predix ServiceMax to their field service organizations. Joe brings over 30 years of leadership in operations, sales, product development, marketing, and field service.

Focused on delivering high impact and long-term customer success, Joe has managed and delivered onsite, offsite, and near site business support services to many Fortune 100 clients. Prior to ServiceMax, Joe was most recently with Canon-Enterprise serving as Operations Director. Prior to Canon-Enterprise, he held leadership positions at Loomis Armored, Pitney Bowes and Eastman Kodak.

Conference Day Two: Friday 16 October 2020

Wednesday, April 15th, 2020

9:30 AM Advancing Service Together: Orchestrating Customers, Data and Workforce for Success

Now more than ever, the series models of tomorrow will vary from yesterday. How does this impact the way we interact with products, customers and employees. In this session ServiceMax will look at the people element across three core branches of the service delivery chain:

• Asset Data – Could equipment become the transformation consultant of the future?

• Workforce – What does a happy but versatile, “future proofed” workforce look like?

• Customers – Do we understand the expectations of our customers by persona? How will they see their role in remote fix? How will they see value in new service offerings & how can we “future-proof”’ the supply of the same?

Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda