Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Paul Pastulovic

Divisional Manager Asset Field Services yarra valley water

Main Conference Day One : Wednesday, 11 August 2021

Wednesday, August 11th, 2021

2:10 PM Driving Stronger Customer Experiences on the Field Through Design Thinking and Change Management

Understanding data and creating a coherent story and solution from your existing touchpoints in the customer journey can be easier said than done.

This session will look at how field service leaders can interpret and leverage real-time data and design thinking to help both shape the customer experience and assist their technicians in having that clear view of the customer

  • Improve employee buy-in and drive technology efficiencies through rethinking the full customer journey 
  • Understanding how your data can help drive new business cases and stronger change management outcomes
  • Investing in the right knowledge management systems so field leaders and customer support teams can maintain that single view of the customer
  • Using data to help shape strategy: what are the risks involved if the data gets interpreted wrong?

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda