17 - 19 August, 2020 | Doltone House - Darling Island, Sydney, NSW
Rhonda Richardson, Head of Capability Operations at Chorus NZ

Rhonda Richardson

Head of Capability Operations
Chorus NZ

Check out the incredible speaker line-up to see who will be joining Vanessa.

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Conference Day One: Tuesday, 16 April 2019

Tuesday, April 16th, 2019

3:30 PM How do you Drive your Field Workforce to Deliver an Excellent Customer Experience

A majority of field workers are technicians and traditionally customer service hasn’t been their core focus. But as customer service becomes a key differentiator it is important that your field workers are on board. As a face-to-face touch point, they present a key opportunity to improve customer service and build loyalty. This session will explore how you can drive this shift.

  • Identify the main criteria for good on-field customer service
  • Discussing strategies to incentivise customer experience
  • Developing a change management strategy to shift mindsets