Head of Capability Operations
Conference Day One: Tuesday, 16 April 2019
Tuesday, April 16th, 2019
A majority of field workers are technicians and traditionally customer service hasn’t been their core focus. But as customer service becomes a key differentiator it is important that your field workers are on board. As a face-to-face touch point, they present a key opportunity to improve customer service and build loyalty. This session will explore how you can drive this shift.
- Identify the main criteria for good on-field customer service
- Discussing strategies to incentivise customer experience
- Developing a change management strategy to shift mindsets