8:50 AM Conference Opening Remarks from the Conference Chairperson
9:30AM Power Demo
09:45 AM Speed of Response in the Wake of a Pandemic: Exploring the Technology, Skills and Change Management Strategies Required in Emergency Services for the On-Field Workforce
Speaker: Marcus Swansborough, Field Services Manager IT Operations and Communications, NSW Fire and Rescue
10:15 AM Break
10:45 AM Touchless Field Service Delivery in a Post Covid-19 World
Speaker: Arka Prava Dhar, Co-Founder & CEO, Zinier
11.15 AM Reducing Your On-Field Workforce in Times of Panic: Working with your Contact Centre to Drive On-Field Efficiencies
Speaker: Christiane Joussement, Head of Customer Excellence, Fuji Xerox
11:45 AM Applying Greater Control and Visibility to your Field Service Delivery Model to Improve Productivity
Speaker: Branko Kondic, National Manager Digital Services, Schindler Ahead
12:15 PM Conference Closing Remarks from the Conference Chairperson
12:20 PM End of Online Conference
1:00 PM Invite-Only Premium Networking: Interactive Discussion Groups
Rotation One: Virtual Support: Leveraging the best tools for remote connectivity and improved customer assistance
Rotation Two: Delivering assets and operational efficiencies through predicative maintenance
Rotations Three: Mobile Device Management: Having a mobile workforce that can complete all tasks through on-site devices
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