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Trades Service Excellence On-Floor Guide

At the Trades Service Excellence On-FloorLearn how to integrate seamless work order management systems and mobility solutions to support your field workforce and deliver a better customer experience; with experts from Fielder Brothers Plumbing, SureFire Systems, Glenco, Mobile Test N Cal, FODC, Equipment Excavation, Cumberland Building, McLean’s Freight Service.

Telstra: Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of the 11^th Annual Field Service Management Summit, we chat to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan takes us through Telstra’s field service transformation that’s currently in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience.

Meet the Advisory Board: Insights from Our Field Service Experts

Organisations must align themselves with these trends in order to remain competitive and fully harness the innovations that the industry boom is generating. Chatting with three members of our expert advisory board ahead of Field Service Management 2019, they each explain how they’re unlocking their field service management capabilities to drive process efficiency and ensure their field staff are well-equipped to perform onsite.

Asset Management On-Floor Guide

At the Asset Management On-Floor Stage Program, asset managers from Aurecon, City of Tea Tree Gully, Logan City Council, RMIT University, City of Wollongong, and Toowoomba Regional Council will address whole life-cycle asset planning strategies, risk management, customer centricity, and technologies to optimise operations.

FSM 2018 - Post Show Report

FSM is A/NZ’s largest and best attended field service management event. As the landmark 10th anniversary, it was only fitting that this year’s event surpassed all expectations by attracting over 200 participants. I am very excited to see how the 2019 FSM conference will shape up and how we can continue to take it to new heights.

The Global Field Service Management Market is set for rapid growth and is expected to reach over AUD 9 Billion by 2023. This is fueled by AR and VR, Automation, Real Time Analytics, Artificial Intelligence and Drones. It is an exciting time for the industry as more organisations embrace mobility in a bid to improve productivity, lower operational costs and deliver customer centric services.

Field Service Management Past Presentation Packet

In lead up to FSM 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 60+ pages of insight from ClickSoftware, Infor, Queensland Urban Utilities, and Essential Energy!

Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming their field service abilities by adopting innovative measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.

Accelerate Your Field Service Outcomes With Mobility

Ahead of Field Service Management 2019, we share with you this industry whitepaper from ServiceMax, one of our proud event partners. This whitepaper covers:

Key Drivers for Field Service Mobility
Choosing the Right Field Service Mobile Solution
How Mobility is a Strategic Force

Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture.