Join us at the 14th Annual Field Service Management Summit, the premier event for professionals in the field service industry.

Download our visitor guide and gain exclusive access to a wealth of knowledge and networking opportunities. At the summit, you'll have access to a variety of on-floor theatres, including:

🔧 Asset Management: Optimize asset utilization, reduce downtime, and enhance maintenance processes for maximum operational efficiency.

👩‍💼 Women in FSM: Gain insights and inspiration from successful women leaders, discussing their experiences and promoting diversity and inclusion in the industry.

🏢 SME (Small and Medium Enterprises): Tailored guidance to help SMEs streamline operations, leverage technology, and achieve growth in a competitive market.

To attend sessions on above topics, register your free visitor pass here!

In the lead up to the 14th Annual Field Service Management Summit 2023, we take a look back at some of the best presentations from the 2022 event.

Download the exclusive presentation packet to explore insights from:

• Essential Energy
• Coates
• Chubb Fire and Security Australasia

When: Wednesday, 24th November 2021

Duration: 10:00am - 11:00 am AEDT

Register: Reserve your complimentary pass below.  

The time it takes to find information can significantly impact a Field Service Engineers (FSEs) day-to-day job. This issue is becoming increasingly prominent as products become more sophisticated and technology requirements continue to escalate, leading to inefficient and costly service operational costs, while lowering workforce utilization (jobs completed per day, first-time fix rates, time-to-repair, and other leading metrics).

This webinar will look at the strategic approaches best-in-class organizations are taking to enable an information and knowledge infrastructure through visual support technology platforms.

During the discussion we will review how visual support technology enables:

• Process efficiency

• Knowledge capture and transfer

• Workforce utilization

• Self-service and customer empowerment

• Human experience - eliminating robotic process automation which further impersonalizes the customer experience

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us through Telstra’s field service transformation that were in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience. 

In the lead up to the Field Service Management Summit 2020 we take a look back at some of the best presentations from the 2019 event. Download the exclusive presentation packet to explore insights from:

• Energy Queensland
• TasNetworks
• RMIT
• Department of Conservation NZ
  

When: Thursday, 8th July 2021

Duration: 9:30am - 10:30 pm AEST

Register: Reserve your complimentary pass below.  

The Future of Field Service Delivery relies on digital transformation to empower field technicians to complete tasks without delay. But how do we do this without seamless, automated workflows on the backend? In the lead up to our Field Service Management Summit in August, join us for this free, virtual snippet of the future of field services. It is here we will delve into the strategies field service heroes must utilise to improve their backend operations and drive new advancements in field service delivery.

Key takeaways will include:

• Using AI, IoT and big data to transform your service operations

• Leveraging machine learning within your asset management strategy

• Digital advancements in asset management workflows

• Redefining your field service metrics to become more outcome based

• Benchmarking teams to drive better visibility on performance

Meet Your Speakers

• Branko Kondic, National Sales Manager, Schindler Ahead

• Ivan Berine, Head of Asset Management, Unity Water

Supporting Partners

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.

Researched and Developed by:

Visit Zinier Website

We are delighted to share IQPC Connect’s report on FSM: State of the Industry Report, done in collaboration with Salesforce.

The report has grown out of the past 12 months of research in the field service space, with over 800 participants interviewed and taking part in a range of market research and industry insights.

It’s here we’ll look at the specific trends that have influenced field service leaders in 2020, and where we see the industry strategically moving in 2021.

Download the report now to read about what has shaped the Field Service Management industry. 

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture.