Download the FSM Summit Visitor Guide – Spotlight on Last Mile Delivery & Women in FSM

Get ready for Field Service Management Summit 2025, Australia’s leading event for operational excellence and frontline transformation. Download the official FSM Visitor Guide to explore key highlights, including two of this year’s most anticipated stages:

🚚 Last Mile Delivery Stage Dive into the challenges and innovations shaping the future of last mile logistics. Learn how leading organisations are optimising delivery efficiency, embracing automation, and building resilient customer-centric operations.

👷‍♀️ Women in FSM Stage Be inspired by women breaking new ground in field service. This stage highlights leadership stories, career pathways, and strategies to empower more women in trades, operations, and frontline service roles. 

Whether you're leading field operations, managing last mile teams, or advocating for diversity in service industries, this guide will help you make the most of your FSM Summit experience. Download your free copy today and start planning your visit. GET YOUR FREE TICKETS HERE

Download the State of Field Service Management Report for Australia & New Zealand (2025-2030) for exclusive insights into trends shaping the FSM industry's future, including:

• Market Growth Forecasts: Key growth opportunities from 2025 to 2030.
• Technological Innovations: AI, IoT, digital twins, and AR/VR.
• Workforce Dynamics: Gig economy, remote work, and skill shortages.
• Sustainability & ESG: Strategies for compliance and reduced environmental impact.
• Enhanced Customer Experiences: Self-service solutions and predictive analytics.

Essential reading for FSM leaders aiming to boost efficiency, compliance, and competitive advantage.

Access exclusive presentations from the 2023 Field Service Management Summit, featuring in-depth case studies and expert insights.

Learn from Water NSW on program rollouts, Barossa Council on data-driven asset management, and TransGrid on strategic asset management.

Enhance your field service operations with practical knowledge from industry leaders. Download now for actionable strategies and best practices.

Resco’s mobile solution streamlines your field service operations with offline work, fast data sync, and powerful tools for frontline workers, all natively integrated into Dynamics 365.

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us through Telstra’s field service transformation that were in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience. 

In the lead up to the Field Service Management Summit 2020 we take a look back at some of the best presentations from the 2019 event. Download the exclusive presentation packet to explore insights from:

• Energy Queensland
• TasNetworks
• RMIT
• Department of Conservation NZ
  

When: Thursday, 8th July 2021

Duration: 9:30am - 10:30 pm AEST

Register: Reserve your complimentary pass below.  

The Future of Field Service Delivery relies on digital transformation to empower field technicians to complete tasks without delay. But how do we do this without seamless, automated workflows on the backend? In the lead up to our Field Service Management Summit in August, join us for this free, virtual snippet of the future of field services. It is here we will delve into the strategies field service heroes must utilise to improve their backend operations and drive new advancements in field service delivery.

Key takeaways will include:

• Using AI, IoT and big data to transform your service operations

• Leveraging machine learning within your asset management strategy

• Digital advancements in asset management workflows

• Redefining your field service metrics to become more outcome based

• Benchmarking teams to drive better visibility on performance

Meet Your Speakers

• Branko Kondic, National Sales Manager, Schindler Ahead

• Ivan Berine, Head of Asset Management, Unity Water

Supporting Partners

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.

Researched and Developed by:

Visit Zinier Website

We are delighted to share IQPC Connect’s report on FSM: State of the Industry Report, done in collaboration with Salesforce.

The report has grown out of the past 12 months of research in the field service space, with over 800 participants interviewed and taking part in a range of market research and industry insights.

It’s here we’ll look at the specific trends that have influenced field service leaders in 2020, and where we see the industry strategically moving in 2021.

Download the report now to read about what has shaped the Field Service Management industry. 

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture. 

In the lead up to the 14th Annual Field Service Management Summit 2023, we take a look back at some of the best presentations from the 2022 event.

Download the exclusive presentation packet to explore insights from:

• Essential Energy
• Coates
• Chubb Fire and Security Australasia

When: Wednesday, 24th November 2021

Duration: 10:00am - 11:00 am AEDT

Register: Reserve your complimentary pass below.  

The time it takes to find information can significantly impact a Field Service Engineers (FSEs) day-to-day job. This issue is becoming increasingly prominent as products become more sophisticated and technology requirements continue to escalate, leading to inefficient and costly service operational costs, while lowering workforce utilization (jobs completed per day, first-time fix rates, time-to-repair, and other leading metrics).

This webinar will look at the strategic approaches best-in-class organizations are taking to enable an information and knowledge infrastructure through visual support technology platforms.

During the discussion we will review how visual support technology enables:

• Process efficiency

• Knowledge capture and transfer

• Workforce utilization

• Self-service and customer empowerment

• Human experience - eliminating robotic process automation which further impersonalizes the customer experience