At the Trades Service Excellence On-FloorLearn how to integrate seamless work order management systems and mobility solutions to support your field workforce and deliver a better customer experience; with experts from Fielder Brothers Plumbing, SureFire Systems, Glenco, Mobile Test N Cal, FODC, Equipment Excavation, Cumberland Building, McLean’s Freight Service.
Telstra: Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians
Ahead of the 11th Annual Field Service Management Summit, we chat to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan takes us through Telstra’s field service transformation that’s currently in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience.
Organisations must align themselves with these trends in order to remain competitive and fully harness the innovations that the industry boom is generating. Chatting with three members of our expert advisory board ahead of Field Service Management 2019, they each explain how they’re unlocking their field service management capabilities to drive process efficiency and ensure their field staff are well-equipped to perform onsite.
At the Asset Management On-Floor Stage Program, asset managers from Aurecon, City of Tea Tree Gully, Logan City Council, RMIT University, City of Wollongong, and Toowoomba Regional Council will address whole life-cycle asset planning strategies, risk management, customer centricity, and technologies to optimise operations.
In lead up to FSM 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 60+ pages of insight from ClickSoftware, Infor, Queensland Urban Utilities, and Essential Energy!
Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs
Ahead of Field Service Management 2019 we take a look at how four organisations are
successfully transforming their field service abilities by adopting innovative
measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.
Ahead of Field Service Management 2019, we share with you this industry whitepaper from ServiceMax, one of our proud event partners. This whitepaper covers:
- Key Drivers for Field Service Mobility
- Choosing the Right Field Service Mobile Solution
- How Mobility is a Strategic Force
Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience
Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture.