Delivering Real Time, Data Driven Solutions in Field Operations to Improve the Customer Experience 

15-16 October 2020  |  ONLINE EVENT  |  8:50am-1:00pm AEDT

Featured Download

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us through Telstra’s field service transformation that were in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience. 

Presentation Packet | Field Service Management Summit 2020

Presentation Packet | Field Service Management Summit 2020

In the lead up to the Field Service Management Summit 2020 we take a look back at some of the best presentations from the 2019 event. Download the exclusive presentation packet to explore insights from:

  • Energy Queensland
  • TasNetworks
  • RMIT
  • Department of Conservation NZ
The New Resiliency: Secrets of Today's Field Service Heroes

The New Resiliency: Secrets of Today's Field Service Heroes

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.


Researched and Developed by:

 

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[Melbourne Water] Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience

[Melbourne Water] Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture.