Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us through Telstra’s field service transformation that were in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience. 

In the lead up to the Field Service Management Summit 2020 we take a look back at some of the best presentations from the 2019 event. Download the exclusive presentation packet to explore insights from:

• Energy Queensland
• TasNetworks
• RMIT
• Department of Conservation NZ
  

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.

Researched and Developed by:

Visit Zinier Website

We are delighted to share IQPC Connect’s report on FSM: State of the Industry Report, done in collaboration with Salesforce.

The report has grown out of the past 12 months of research in the field service space, with over 800 participants interviewed and taking part in a range of market research and industry insights.

It’s here we’ll look at the specific trends that have influenced field service leaders in 2020, and where we see the industry strategically moving in 2021.

Download the report now to read about what has shaped the Field Service Management industry. 

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water about the new mobility platform and how their in-house development enabled not only improved performance but created a stronger company culture.