Delivering an Effective Field Service Culture to Support our People & Improve Processes through Real Time Data Driven Solutions

11 - 12 August, 2021  |  Doltone House Jones Bay Wharf, Sydney 

Teodoro Stechmann

Executive Manager of Digital Services Hastings Deering

Main Conference Day One : Wednesday, 11 August 2021

Wednesday, August 11th, 2021

5:10 PM Thinking Outside the Box: Improve the End-to-End Field Service Experience Through Design Thinking to Accelerate Your Change Management Function

In the past, the term design thinking and field services would have been seen as two separate entities – one a methodology whilst the other a means for service efficiency.

Recently, however, the two areas have synchronized, with the design thinking methodology becoming a key way to both understand and improve the end to end user experience in field services, as well as drive change management initiatives.

By mapping out the 4 phases of product management – ideate, build, launch and run – Teodoro Stechmann, Executive Manager of Digital Services at Hastings Deering will explain how he and his team utilise design thinking to drive better customer experiences on the field, and how this has increased service efficiency.

  • Improve employee buy-in and drive technology efficiencies through rethinking the full customer journey 
  • Utilising the 4 phases of product management – ideate, build, launch and run – to improve company and customer buy in
  • Understanding how your data can help drive new business cases and stronger change management outcomes

Speaker: 

Check out the incredible speaker line-up to see who will be joining Teodoro.

Download The Latest Agenda