The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The 
Entire Customer Experience Ecosystem

August 5-6, 2026 | The Atrium, Flemington Raceway, Melbourne
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Join Australia's Leading Professionals as we Reshape the Future of Customer Experience

Andrew Harrison
Andrew Harrison
Director of Customer Experience
NAB Wealth
NAB Wealth
Jaimi Farrey
Jaimi Farrey
Head of Loyalty
Hanes Brands Australasia
Hanes Brands Australasia
Geoff Allars
Geoff Allars
Head of Customer Engagement
Bayer
Bayer
Kieran Boyce
Kieran Boyce
General Manager - Operations | Woolworths Market Plus
Woolworths Food Group
Woolworths Food Group
Christopher Cramond
Christopher Cramond
Head of Member Strategy, Product & Experience
Aware Super
Aware Super
Kim Phillips
Kim Phillips
Head of Customer Operations and Tyro Health
Tyro
Tyro
Su Jella
Su Jella
Head of Data Analytics
Tennis Australia
Tennis Australia
Matthew Stuckings
Matthew Stuckings
Manager, CRM & Loyalty
Lovisa
Lovisa
Simona Davtyan
Simona Davtyan
CX Manager
Crown Resorts
Crown Resorts
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover
MD Kabir
MD Kabir
Group Customer Experience Manager
Sutton Tools
Sutton Tools
Mitchell Palmer
Mitchell Palmer
Chief Operating Officer
Aussie Industries
Aussie Industries
Simon Reiter
Simon Reiter
Chief Technology Officer
Aware Super
Aware Super
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Sara Valentina Talat
Sara Valentina Talat
CEO & Co-founder
Briick
Briick
Ashley Humphrey
Ashley Humphrey
Head of Customer Operations
Aurora Energy
Aurora Energy
David Semaan
David Semaan
Head of Customer Strategy & Experience
Acenda
Acenda
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
The Lottery Office
Matthew Murdoch
Matthew Murdoch
Chief Customer Officer
PassportCard
PassportCard
Arnaud Picard
Arnaud Picard
Head of Customer
Prospend
Prospend
Jason Smith
Jason Smith
Founder Fresh View Advisory, Former Director of Customer Experience
Foxtel Group
Foxtel Group
Vanessa Lyngsted
Vanessa Lyngsted
Manager Customer Contact Services
Social Futures
Social Futures
Sarah Chamberlain
Sarah Chamberlain
Head of Customer Operations
Australian Motoring Services
Australian Motoring Services
Michele Fitzgerald
Michele Fitzgerald
Chief Operating Officer
The Oodie
The Oodie
Lauren Oliver
Lauren Oliver
Customer Experience Manager
The Oodie
The Oodie
Tarnya McKenzie
Tarnya McKenzie
Chief Customer Officer
City of Port Phillip
City of Port Phillip
Wes Self
Wes Self
Chief Operating Officer
GMHBA
GMHBA
Emily Paladino
Emily Paladino
Group Head of Customer Insights
Country Road Group
Country Road Group

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