The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The 
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC
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Join Australia's Leading Professionals as we Reshape the Future of Customer Experience

Chairperson

Jason Smith
Jason Smith
Former Director of Customer Experience – Kayo Sports & BINGE
Foxtel Group

End-To-End Customer Experience

Deirdre Boyle
Deirdre Boyle
Chief Customer Officer
Flybys
Flybys
Kieran Boyce
Kieran Boyce
General Manager Operations
Woolworths MarketPlus
Woolworths MarketPlus
Heath Walker
Heath Walker
Director of Marketing
General Motors Australia
General Motors Australia
Nikki Shoaei
Nikki Shoaei
Head of Customer Experience
Engie
Engie
Michael Dart
Michael Dart
Chief Customer Officer
Energy Qld
Lara Salembier
Lara Salembier
GM, Customer Experience
South East Water
Ramesh Raghavan
Ramesh Raghavan
Head of Digital, Innovation & Experience
Uniting
Uniting
Divya Pasupuleti
Divya Pasupuleti
Exec Manager Business Strategy and Transformation
NBN Australia
NBN Australia
Damian Madden
Damian Madden
CX Leader of the Year 2024 & Co-founder
A.SINGLE.PIECE Art Gallery
Rachit Monga
Rachit Monga
Head of Student Recruitment
Open Universities Australia
Open Universities Australia
Robert Lopez
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Norths Collective
Kim Phillips
Kim Phillips
Head of Customer Operations
Tyro Payments
Tyro Payments
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Lake Macquarie City Council
Su Jella
Su Jella
Top 25 Analytics Leaders, Board Member
Women's Tennis Foundation
Women's Tennis Foundation
David Packer
David Packer
Head of Customer Service
Archa
Archa
Declan Ivory
Declan Ivory
VP Customer Support
Intercom
Jeanine Whalley
Jeanine Whalley
Head of Research and Insights
Milwaukee Tool Australia & NZ
Milwaukee Tool Australia & NZ
Geoff Allars
Geoff Allars
Head of Customer Engagement
Bayer
Bayer
Balaji Gopal
Balaji Gopal
Head of Customer Experience
Vanguard
Vanguard
Mark Englehart Evans
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
DBS Bank
Grant Humm
Grant Humm
Director Team Lead Customer Experience Functions
Zalando
Zalando
Gerry Tucker
Gerry Tucker
Director of Sales (ANZ)
Sprinklr
Jarrod Calamante
Jarrod Calamante
Head of Ecommerce
Spotlight Retail Group
Spotlight Retail Group
Kate Fowler
Kate Fowler
Head of Customer and Business Assist
Westpac Group
Westpac Group
Tiffiny Lewin
Tiffiny Lewin
Head of Vulnerability Strategy & Governance
Westpac Group
Westpac Group
David Semaan
David Semaan
Head of Customer Strategy & Experience
Acenda
Acenda
Gabrijela Juel
Gabrijela Juel
Director Customer Experience Operations
Domain
Rabia Shahid
Rabia Shahid
Digital Capability Manager
Engie
Engie
Nicholas Kontopoulos
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Tim Clement
Tim Clement
Customer Experience Project Lead
Bayside City Council
Bayside City Council
Christopher Cramond
Christopher Cramond
Head of Member Strategy, Product & Experience
Aware Super
Aware Super
Karen Spear
Karen Spear
Executive Manager Customer Experience
IAG
IAG

Customer Insights and Engagement

Andrew Harrison
Andrew Harrison
Head of Customer and Go-to-Market
NAB
NAB
Will Barbour
Will Barbour
Chief Customer Officer
Aurora Energy
Aurora Energy
Melissa Pellegrini
Melissa Pellegrini
Head of Customer Insights
David Jones
David Jones
Daniel Tollenaere
Daniel Tollenaere
COO
Story House Early Learning
Story House Early Learning
Amanda Furse
Amanda Furse
Customer Insights Lead
Medibank
Matthew Zimmerman
Matthew Zimmerman
Former Head of Loyalty Pub+
ALH Hotels
ALH Hotels
Meeta Sodhi
Meeta Sodhi
Senior Loyalty and Personalisation Manager
Grill'd
Grill'd
Jaimi Farrey
Jaimi Farrey
Head of Loyalty
Hanes Brands Australasia
Hanes Brands Australasia
Michelle Brewer
Michelle Brewer
Head of Customer, Marketing & Digital Transformation
BMW Financial Services Group Australia
BMW Financial Services Group Australia
Sara Talat
Sara Talat
Former Group Loyalty and Customer Engagement
Just Group
Just Group
Bari Singh
Bari Singh
Technology Executive: Strategic Capabilities, Cloud and Advanced Technologies
GPC Asia Pacific
GPC Asia Pacific

Masterclass Leaders

Mark Englehart Evans
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
DBS Bank
Grant Humm
Grant Humm
Director Team Lead Customer Experience Functions
Zalando
Zalando
Jarrod Calamante
Jarrod Calamante
Head of Ecommerce
Spotlight Retail Group
Spotlight Retail Group

International Speakers

Mark Englehart Evans
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
DBS Bank
Grant Humm
Grant Humm
Director Team Lead Customer Experience Functions
Zalando
Zalando

CCWinter Speakers

Jen Harding
Jen Harding
General Manager Engagement Education and Advice
HESTA
HESTA
Duncan Guy
Duncan Guy
Chief Executive Officer
SensesWA
SensesWA
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Holmesglen
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
AIA Australia
Kahlil Gray
Kahlil Gray
Head of Workforce, Contact Telephony & Reporting,
Alinta energy
Alinta energy
Renee Moore
Renee Moore
Customer Contact Director
Bega Group
Bega Group
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service
APT Travel Group
APT Travel Group
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Uniting
Netna Johnstone
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Chemist Warehouse
Claudia Grinzi
Claudia Grinzi
Head of Member Services
Flybuys
Flybuys
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Johns Lyng Group
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
AMP
Megan Papadopoulos
Megan Papadopoulos
Head of Call Connection
Bendigo & Adelaide Bank
Bendigo & Adelaide Bank
Sue Coe
Sue Coe
Head of Operations
RedHealth Independent Medical Assessments
RedHealth Independent Medical Assessments
Anthony Nguyen
Anthony Nguyen
Senior Manager: Platform & Enablement
Great Southern Bank
Great Southern Bank
Damian Purvis
Damian Purvis
Customer Service Team Lead
Meridian Energy
Meridian Energy
Luke Hutchinson
Luke Hutchinson
Director Student Experience
TAFE SA
TAFE SA
Deepa Nair
Deepa Nair
Trainer - Customer Service & systems Student Recruitment,
Holmesglen
Holmesglen
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
TAFE SA
Cuong Chi
Cuong Chi
Contact Centre Manager
Wilson Parking
Wilson Parking
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care
QuiteLike & Swaggle, Coles Group
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Song Yeap
Song Yeap
Customer Channels Lead
Barwon Water
Barwon Water
Crystal Whitton
Crystal Whitton
Head of Virtual Customer Support
Medibank
Medibank
Vanessa Kraut
Vanessa Kraut
Customer Experience Lead
Bega Group
Bega Group
Kunal Rahalkar
Kunal Rahalkar
CEO
Data GMZ
Sarvesh Jerath
Sarvesh Jerath
COO
Data GMZ
Sara Elmstrom
Sara Elmstrom
Chief Executive Officer
CXO2
CXO2
David Vincent
David Vincent
Partner
CXO2
CXO2
Harold Rey P. Ladaran
Harold Rey P. Ladaran
Chief Executive Officer
Splace BPO
Splace BPO
Andrew Carlson
Andrew Carlson
Customer Channels
Medibank
Medibank
Jonathan Barouch
Jonathan Barouch
GM
Local Measure (Soon to be Zendesk for Contact Center*)
Local Measure (Soon to be Zendesk for Contact Center*)
David Honour
David Honour
Acting Enquiries Manager,
Holmesglen
Holmesglen
Kate Small
Kate Small
Senior Lead for Global Program Health & Development
Cash App
Cash App
Jayden Zullo
Jayden Zullo
Head of Solutions Engineering, ANZ
Dialpad
Dialpad
Peter Perla
Peter Perla
Executive General Manager Customer Experience and Growth
sumo energy
sumo energy

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