Bri Riggio

Trust and safety teams face constant pressure to do more with less, creating conditions ripe for what economists and social psychologists have termed the “scarcity mindset”. This workshop applies the scarcity mindset framework to trust and safety work, exploring how the perception of limited resources affects team behavior and decision-making. As resource constraints become the norm across the industry, mastering this framework will be essential for teams seeking to maintain effectiveness and mitigate burnout in an increasingly challenging landscape. In this interactive workshop, participants will:

• Learn to identify key scarcity behaviors (“tunneling”, “bargaining”, and “borrowing”) and how they show up in trust and safety contexts
• Understand how these behaviors, while often adaptive in the short term, reduce cognitive capacity and reinforce the “scarcity trap”
• Analyze real scenarios where scarcity thinking might be showing up in their own work environments through guided exercises and small group discussions
• • Develop personalized action plans for recognizing and mitigating scarcity patterns to foster greater creativity, resilience, and growth in their safety teams