Edith Gonzalez

As AI fundamentally reshapes trust and safety operations, policy professionals are also experiencing significant role transformations. The integration of LLMs into content

moderation is changing what it means to be a platform policy professional as the work evolves from traditional rulewriting into a hybrid discipline that bridges human judgment,

technical implementation, and AI collaboration. Drawing on real-world experience navigating these changes at Discord, we’ll share insights on both the day-to-day evolution of

policy roles and the leadership strategies needed to guide teams through this transition.

• How platform policy work is evolving from policy document creation to prompt engineering, model alignment, and continuous AI oversight
• How enforcement and policy teams collaborate differently in AI-first environments
• Preparing policy teams for hybrid roles that require both policy expertise and AI literacy
• Preserving human expertise while embracing the efficiency of AI-assisted enforcement